SOUMEYE MOUSTAPHA
Washington
Summary
Professional with strong background in retail pharmacy management, demonstrating effective leadership in team collaboration and result-driven operations. Proven track record in optimizing pharmacy workflows, enhancing customer satisfaction, and ensuring compliance with industry regulations. Skilled in inventory management, staff training, and strategic planning. Reliable and adaptable, consistently meeting organizational goals and adapting to changing needs.
Adept at interprofessional collaboration and problem-solving, I enhanced patient care and increased satisfaction during my tenure at Walgreens. Fluent in English, Arabic, and French, I streamlined processes, significantly reducing waste while fostering positive healthcare provider relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Walgreens
12.2024 - Current
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed patients complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Collaborated with other pharmacy managers within the company to share best practices and identify opportunities for improvement across locations.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Enhanced patient care by providing personalized medication and vaccination recommendations based on individual needs and preferences .
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
Specialty Pharmacist
Walgreens
05.2024 - 12.2024
- Educated patients on proper specialty medications usage, side effects, and potential interactions, promoting safe and effective treatment.
- Enhanced medication adherence for patients with chronic conditions through consistent follow-up and personalized counseling.
- Conducted comprehensive reviews of complex medication profiles for high-risk patients to ensure safety and efficacy.
- Managed the prior authorization process for specialty medications, streamlining access to life-changing therapies for patients in need.
Staff Pharmacist
Walgreen
01.2023 - 04.2024
- Received and accurately processed written prescriptions from customers using medical computer system.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes .
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Vaccinated patients to provide immunity against Covid-19, influenza, pneumonia, and other diseases.
- Supervised and coached team of pharmacy technicians
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
Pharmacy Intern
Walgreen's Pharmacy
08.2021 - 12.2022
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Pharmacy Technician
Walgreens
03.2019 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Master of Science - Toxicology Applied On Health/ Industry/ Enviroment
University of Cheikh Anta Diop
Dakar / Senegal11-2012
Bachelor in Pharmacy - Pharmacy
Jordan University of Science And Technology
Irbid / Jordan09-2006
Skills
- Interprofessional collaboration
- Problem-solving skills
- Trilingual (English, Arabic, French)
Certification
Registered Pharmacists :
- Virginia
- Washington DC
- Maryland
Timeline
Retail Pharmacy Manager
Walgreens
12.2024 - Current
Specialty Pharmacist
Walgreens
05.2024 - 12.2024
Staff Pharmacist
Walgreen
01.2023 - 04.2024
Pharmacy Intern
Walgreen's Pharmacy
08.2021 - 12.2022
Pharmacy Technician
Walgreens
03.2019 - 08.2021
Master of Science - Toxicology Applied On Health/ Industry/ Enviroment
University of Cheikh Anta Diop
Bachelor in Pharmacy - Pharmacy
Jordan University of Science And Technology
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