Soumya Dwivedi
San Jose,CA
Summary
Professional Summary
Results-driven Business Development and Relationship Management professional with 10+ years of experience in the travel and tourism industry, specializing in driving revenue through direct and indirect sales.
Proven track record of managing large sales teams (up to 100 members), owning revenue targets, and consistently improving conversion through data-driven strategies, training, and performance optimization.
Experienced in building and managing partnerships across suppliers, clients, and sales channels to drive market growth. Skilled in B2B & B2C sales, client negotiations, stakeholder communication, and team development.
Overview
16
16
years of professional experience
Work History
Account Manager
The Birbal
Gurgaon, India
02.2024 - 08.2024
- Led end-to-end client relationship management, including sales discussions, negotiations, and account handling for outsourced operations.
- Managed a team of 15 sales professionals, driving performance through daily tracking, monthly planning, and sales forecasting.
- Ensured consistent achievement of team sales targets through structured coaching, motivation, and performance reviews.
- Coordinated sales and product training sessions to improve team effectiveness and conversion rates.
- Handled client communications, conflict resolution, and scheduling to maintain strong business relationships.
- Implemented strategies to optimize account performance and improve service delivery.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Business Development Manager
MakeMyTrip
Gurgaon, India
02.2014 - 05.2020
- Managed and mentored a large sales team of 75–100 associates, driving revenue through indirect sales channels.
- Owned team revenue targets, consistently ensuring achievement through performance tracking, coaching, and strategic planning.
- Conducted regular sales training, motivational programs, and incentive campaigns to boost productivity and engagement.
- Analyzed daily sales data and conversion metrics to identify gaps and implement improvement strategies.
- Played a key role in recruitment, onboarding, and attrition management, maintaining a high-performing team.
- Strengthened internal communication and collaboration, improving overall team efficiency and morale.
- Led cross-functional teams in the execution of business development initiatives, ensuring alignment with organizational goals.
Founder
Calsys HR Solutions
India
06.2012 - 01.2014
- Led business development and client acquisition, onboarding startup clients and building strong B2B relationships to drive revenue growth.
- Managed end-to-end client accounts, including requirement gathering, coordination, and ensuring successful delivery of hiring solutions.
- Supported recruitment lifecycle activities, including candidate sourcing, screening, and aligning talent with client requirements.
- Strengthened client retention through effective communication, negotiation, and service delivery, ensuring repeat business and long-term partnerships.
Group Manager – MICE
Asia First Pvt Ltd
Singapore
09.2010 - 12.2011
- Managed B2B partnerships with travel operators across India and Asia-Pacific.
- Drove business growth by negotiating competitive rates with hotels and suppliers.
- Organized and executed large-scale corporate events and group travel programs at premium properties such as Marina Bay Sands and Pan Pacific.
- Maintained daily coordination with clients and vendors to ensure seamless delivery of services.
Marketing Officer – Tours Division
Balmer Lawrie & Co. Ltd
New Delhi, India
06.2008 - 06.2010
- Led sales and marketing initiatives for the tours division, catering to government and PSU clients.
- Played a key role in business development, onboarding new clients and expanding the division’s portfolio.
- Managed end-to-end travel planning for group tours, events, and official travel requirements.
- Built and maintained strong relationships with government stakeholders and institutional clients.
Education
MBA - Marketing
Indian Institute of Modern Management
PuneBachelor’s - Tourism Management (Hons)
Indian Institute of Travel & Tourism Management
GwaliorSkills
- Business Development & Revenue Growth
- Indirect Sales & Target Management
- Team Leadership & Performance Coaching
- B2B & B2C Client Management
- Training & Development Programs
- Data Analysis & Conversion Optimization
- Conflict Resolution & Stakeholder Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Account Manager
The Birbal
02.2024 - 08.2024
Business Development Manager
MakeMyTrip
02.2014 - 05.2020
Founder
Calsys HR Solutions
06.2012 - 01.2014
Group Manager – MICE
Asia First Pvt Ltd
09.2010 - 12.2011
Marketing Officer – Tours Division
Balmer Lawrie & Co. Ltd
06.2008 - 06.2010
Bachelor’s - Tourism Management (Hons)
Indian Institute of Travel & Tourism Management
MBA - Marketing
Indian Institute of Modern Management
Additional Information
- Authorized to work in the U.S. (L2 Visa)
- Open to remote, hybrid, and on-site opportunities in and around San Jose
- Open to roles involving occasional travel
Awards & Achievements
- Winner – “Mission Possible” Sales Contest (MakeMyTrip, 2015) – Awarded top prize (₹50K travel voucher)
- Best Idea Award (2014) – Introduced Google Sheets-based sales tracking system
- CBO Recognition Award (2019)
- Rising Star / Star Achiever Awards (2015 & 2016)