Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sounisa Manivong

Santa Rosa,CA

Summary

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
Santa Rosa, CA
07.2024 - Current
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed returned merchandise according to company policies.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Reservation Agent

Best Lao Travel
Vientiane, Laos
01.2024 - 04.2025
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.

Barista

Momizu House & Cafe Amazon
Vientiane, Laos
02.2022 - 12.2023
  • Completed daily paperwork such as sales reports and inventory tracking logs.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Memorized official and off-menu coffee and tea preparations.
  • Checked quality of ingredients used in beverages before serving them to customers.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Utilized POS system to receive and process customer payments.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Phiawat Secondary School
Vientiane
07-2021

Skills

  • Flexible schedule
  • Problem-solving
  • Teamwork and collaboration
  • Returns and exchanges
  • Fashion sense
  • POS system operation
  • Customer service
  • Cash handling
  • Document control
  • Phone etiquette
  • Front desk operations
  • Multitasking and prioritization
  • Appointment scheduling

Affiliations

  • Volunteered as to entertain people for a Halloween event at Children's museum of sonoma county.

Languages

English
Limited
Lao
Native/ Bilingual
Thai
Native/ Bilingual

Timeline

Retail Sales Associate

Ross Dress for Less
07.2024 - Current

Reservation Agent

Best Lao Travel
01.2024 - 04.2025

Barista

Momizu House & Cafe Amazon
02.2022 - 12.2023

High School Diploma -

Phiawat Secondary School

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Sounisa Manivong