Natalia Czwojdzinska
Beverly Hills,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking employee with customer service and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Eden Sky
03.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Prepared merchandise for purchase or rental.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Used product knowledge to suggest items to match client needs
Cashier
Le Macaron
01.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member
Chipotle
03.2022 - 05.2022
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Transfer To Pace University - Hospitality And Tourism Management
Santa Monica Collage
Santa Monica, CA06.2025
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06.2023
Skills
- Retail sales
- Teamwork
- Customer Assistance
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Reliability and punctuality
- Stocking and Receiving
- Fluent in English and Polish
- Planning & organizing
- Independent judgement
- Customer assistance
- Retail merchandising expertise
- Assessed customer product needs and interests in order to best recommend suitable items
- Problem resolution
- Team building
- People skills
- Flexible schedule
- Friendly, positive attitude
- Communication
- Active listening
- Good work ethic
- Problem-Solving
- Teamwork and Collaboration
Languages
Polish
Native or Bilingual
Timeline
Cashier
Le Macaron
01.2024 - 06.2024
Retail Sales Associate
Eden Sky
03.2023 - Current
Crew Member
Chipotle
03.2022 - 05.2022
Transfer To Pace University - Hospitality And Tourism Management
Santa Monica Collage
High School Diploma -
Beverly Hills High School
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