SOUNTHONE PANYANOUVONG
Arlington
Summary
Dedicated printing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Account Manager
Cartamundi Usa
10.2023 - 09.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Examined job specs to determine quantity, stock specifications, colors and special printing instructions.
- Streamlined printing processes for enhanced efficiency and costeffectiveness.
- Conducted thorough research on industry trends to stay up-to-date on the latest printing technologies and best practices.
Account Management Specialist
Nosco
08.2021 - 10.2023
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Worked independently with minimal supervision.
- Provided account oversight, validating practices and verifying contract compliance.
Account Manager
Trend Offset Printing
08.2017 - 07.2021
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Researched and updated all required materials needed for print projects
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Logged, trafficked and updated projects in job management software
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems
- Proofed all job orders, securing client approval prior to production
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions
- Multi-tasked to keep all assigned projects running effectively and efficiently
Print Consultant
World Division
08.2015 - 01.2017
- Attended trade shows to maintain up to date knowledge and network with industry contacts
- Prospect new business in local and national territories
- Perform comprehensive market research on POP/POS signage products
- Actively cold and warm call potential clients to get a foot in the door
- Draft sales proposals and complete contracts
- Responded to all client inquiries thoroughly and professionally
- Demonstrated products and specific features at customer locations and special events.
Customer Service Representative
Culminate
06.2006 - 01.2013
- Produced high quality finished direct mail and grand format products in a timely and efficient manner
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions
- Proofed and approved production and printing drafts of promotional materials
- Composed and drafted all outgoing correspondence and reports for managers
- Provided on-call support for critical issues
- Verified data integrity and accuracy
Education
Bachelor of Arts - Fine Arts and Political Science
University of Texas
Arlington, TX05.2016
Skills
- Knowledge in Grand and Small format printing
- Strong client relations
- Microsoft office
- Quality control
- Database management
- Offset and Digital Printing
- Shipping and receiving
- Project management
Timeline
Account Manager
Cartamundi Usa
10.2023 - 09.2024
Account Management Specialist
Nosco
08.2021 - 10.2023
Account Manager
Trend Offset Printing
08.2017 - 07.2021
Print Consultant
World Division
08.2015 - 01.2017
Customer Service Representative
Culminate
06.2006 - 01.2013
Bachelor of Arts - Fine Arts and Political Science
University of Texas
Similar Profiles
Jennifer RibeiroJennifer Ribeiro
Supervisor at Cartamundi UsaSupervisor at Cartamundi Usa
Mitchell HendersonMitchell Henderson
Machine Operator at Cartamundi UsaMachine Operator at Cartamundi Usa
JORGE GALLEGOSJORGE GALLEGOS
Machine Operator at Cartamundi USAMachine Operator at Cartamundi USA
Caitlynn LemieuxCaitlynn Lemieux
Residential Coordinator at Vermont Permanency InitiativeResidential Coordinator at Vermont Permanency Initiative
Noor ElaliNoor Elali
Retail Sales Associate at Polo Ralph Lauren Factory OutletRetail Sales Associate at Polo Ralph Lauren Factory Outlet