Soupharuady Vongsouvanh
San Antonio,TX
Summary
Diligent and reliable professional with excellent multitasking, organizational and time management abilities. With an extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise and adaptable to new processes and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Residence Inn by Marriott N Stone Oak
San Antonio, TX
05.2022 - Current
- Addressed and Resolved Guest Concerns Promptly
- Monitored Guest Satisfaction and Surveys, Ensuring Customer Needs were Met Effectively.
- Ensured Proper Customer Service Standards were Met
- Expertise in Fosse
- Provided Training and Assistance to Improve the Skills of Front Desk Staff Members.
- Promoted a Collaborative Work Environment Through Team Building Initiatives and Events
- Coordinated with Housekeeping and Maintenance Departments to Ensure Rooms are Ready for Guests
Cashier
Panda Inn Restaurant
San Antonio, TX
06.2016 - Current
- Provided Exceptional Customer Service by Greeting and Welcoming Patrons
- Ensured Accurate Processing of All Cash and Credit Card Transactions
- Successfully Managed and Prioritized Takeout Orders While Multitasking Call-In Orders and Transactions
- Strengthened Expertise in Food Menu Items and Food Safety
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio05-2020
Some College (No Degree) - Pursuing Bachelor's of Arts in Psychology
Northeast Lakeview College
Universal City, TXSome College (No Degree) - Bachelor's of Arts in Psychology
The University of Texas At San Antonio
San Antonio, TX05-2026
Skills
- Customer service excellence
- Cash Management
- Guest inquiries
- Proficient in Fosse
- Customer Relations
- Organizational abilities
- Staff Mentoring
- Issue Resolution
- Payment Collection
- Cash Handling
- Avid Learner
Certification
- Texas Food Handling and Safety Certified
Languages
Thai/Laos
Limited
Timeline
Front Office Supervisor
Residence Inn by Marriott N Stone Oak
05.2022 - Current
Cashier
Panda Inn Restaurant
06.2016 - Current
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) - Pursuing Bachelor's of Arts in Psychology
Northeast Lakeview College
Some College (No Degree) - Bachelor's of Arts in Psychology
The University of Texas At San Antonio
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