Sourajit Chakrabarty
Richmond,Virginia
Summary
Results-driven sales associate specializing in team leadership and customer satisfaction. Proven track record of improving employee performance and fostering customer loyalty. Expertise in ensuring inventory accuracy and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Associate
Boost Mobile
Philadelphia, Pennsylvania
10.2021 - 04.2023
- Guided customers in selecting suitable products to fulfill needs.
- Maintained updated knowledge of current promotions and sales events.
- Organized merchandise displays to maximize product visibility.
- Processed transactions accurately at point of sale.
- Resolved customer inquiries and issues promptly.
- Assisted customers in locating products, providing answers and product recommendations.
Sales Associate
Metro by T-Mobile
Baltimore, Maryland
06.2023 - 07.2024
- Maintained up-to-date knowledge of current promotions and sales events.
- Assisted customers in product selection to fulfill specific needs.
- Resolved customer complaints professionally to ensure satisfaction.
- Collaborated with sales team members to achieve collective targets.
- Built relationships with peers and upper management to enhance team performance.
Store Manager
Boost Mobile
Baltimore, Maryland
08.2024 - 03.2025
- Supervised daily operations to ensure adherence to company policies.
- Managed inventory levels and performed stock audits for accuracy.
- Trained staff in customer service best practices and sales techniques.
- Resolved customer inquiries and complaints to enhance loyalty.
- Fostered positive team environment through effective communication strategies.
- Recruited, trained, and supervised new employees to build a skilled workforce.
Store Manager
Total Wireless
Richmond, Virginia
04.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies.
- Conducted regular stock audits to maintain accurate inventory levels.
- Resolved customer inquiries and complaints, fostering loyalty.
- Established and monitored adherence to customer service standards.
- Maintained precise records of employee performance reviews.
Education
Bachelor Of Arts (BA) - Hospitality
JIS University
Kolkata,IndiaSkills
- Customer engagement strategies
- Visual display techniques
- Inventory oversight
- POS transaction handling
- Sales tactics
- Teamwork and collaboration
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Store Manager
Total Wireless
04.2025 - Current
Store Manager
Boost Mobile
08.2024 - 03.2025
Sales Associate
Metro by T-Mobile
06.2023 - 07.2024
Sales Associate
Boost Mobile
10.2021 - 04.2023
Bachelor Of Arts (BA) - Hospitality
JIS University