Soussalina Arroyo
Reno,NV
Summary
Dedicated professional seeking a growth-oriented environment to provide exemplary service to our community. Possessing a diverse skill set and a passion for helping others, I am committed to making a positive impact. Leveraging my experience and adaptability, my goal is to contribute effectively to the success of an organization dedicated to serving our community.
Overview
10
10
years of professional experience
Work History
Surgery Coordinator
Sierra Eye Associates
08.2014 - 03.2020
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
Radiology Scheduler
Renown Regional Medical Center
03.2013 - 08.2014
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
Assisted Payroll Agent
Intuit Inc.
11.2013 - 03.2014
- Worked daily with small businesses to ensure payroll was completed on time and up to tax code
- Provided guidance to business owners using QuickBooks software for payroll processing.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Teller
Wells Fargo Bank
10.2012 - 11.2013
- Responsible for multiple aspects of daily branch operations, including cash handling, balancing, and auditing
- Built rapport with customers to assess financial needs and referred them to personal bankers for additional products.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Backwaiter/Hostess/Cashier
Bimini Steak House
08.2010 - 10.2012
- Ensured a pleasant dining experience with diligent table maintenance, including water refills, bread basket replenishment, and removal of used plates.
- Promoted a positive team atmosphere by eagerly helping fellow staff members when needed during high-volume periods.
- Collaborated with servers to ensure accurate order delivery, minimizing errors and enhancing guest satisfaction.
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of each responsibility and maintaining a high level of service quality.
Education
Some College (No Degree) -
Truckee Meadows Community College
Reno, NV 04.2024 -
Skills
- Professional attitude around communication and work place behavior
- A strong team player who is able to receive and provide constructive input
- A knowledge of medical center operations, combined with knowledge around small business operation
- Positive attitude and initiative to go above and beyond when the opportunity arises
Timeline
Some College (No Degree) -
Truckee Meadows Community College
04.2024 -
Surgery Coordinator
Sierra Eye Associates
08.2014 - 03.2020
Assisted Payroll Agent
Intuit Inc.
11.2013 - 03.2014
Radiology Scheduler
Renown Regional Medical Center
03.2013 - 08.2014
Teller
Wells Fargo Bank
10.2012 - 11.2013
Backwaiter/Hostess/Cashier
Bimini Steak House
08.2010 - 10.2012
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