Sophia Alvarez
Riverview,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
The Mack Center
Tampa, FL
03.2024 - 04.2024
- Maintained patient records in accordance with HIPAA regulations.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
- Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
- Managed schedules for multiple surgeons within the same facility.
- Gathered current medical information and reviewed histories to gather details for surgeons.
Front Desk Receptionist
Amani Med Spa
Valrico, FL
08.2022 - 02.2024
- Ensured compliance with HIPPA regulations.
- Maintained detailed and accurate patient records, including demographics and medical history.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Aided in patient preparation for provider consultations by administering topical numbing agents, capturing photographs, and preparing injections and laser treatments.
- Supported provider with medical assistance during a range of laser and injectable treatments.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Lead Front Desk Receptionist
European Wax Center
Riverview, FL
09.2021 - 08.2022
- Assisted team in managing workload by delegating responsibilities, resolving client concerns and conflicts.
- Handling all inventory though an XCEL spreadsheet.
- Operated a multi-line phone system efficiently while managing a high call volume.
- Provided assistance with hiring and onboarding process for new employees by providing orientation materials and explaining company policies.
Office Assistant/Seasonal Worker
Ventura Well Drilling, Inc
Miami, FL
05.2020 - 08.2020
- Enter customer information for proper billing.
- Stamp, code, and enter invoices for Well operations into XCEL Spreadsheets.
- Maintained database by entering new or updated account information.
Education
Some College (No Degree) - Nursing
Hillsborough Community College
Tampa, FLHigh School Diploma -
Riverview Highschool
Riverview, FL05-2021
Skills
- Scheduling expertise
- Experience with multiple EMR systems
- Patient Counseling
- HIPAA Compliance
- Insurance Verification
- Patient Relations
- Ability to multi-task and handle high work volume
- Verbal and written communication
Certification
- BLS Certification (CPR and AED Certified)
Timeline
Surgery Coordinator
The Mack Center
03.2024 - 04.2024
Front Desk Receptionist
Amani Med Spa
08.2022 - 02.2024
Lead Front Desk Receptionist
European Wax Center
09.2021 - 08.2022
Office Assistant/Seasonal Worker
Ventura Well Drilling, Inc
05.2020 - 08.2020
Some College (No Degree) - Nursing
Hillsborough Community College
High School Diploma -
Riverview Highschool