Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Richardson

Lexington,KY

Summary

Dynamic Surgery Coordinator at Baptist Health Medical Center with expertise in patient coordination and insurance verification. Enhanced patient satisfaction through effective communication and streamlined scheduling, reducing wait times significantly. Proven leadership in training new staff and fostering teamwork, ensuring compliance with HIPAA standards while maintaining a high-quality patient experience.

Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.

Overview

9
9
years of professional experience

Work History

Surgery Coordinator

Baptist Health Medical Center
04.2022 - Current
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
  • Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
  • Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
  • Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Call Center Representative

EyeCare Partners
05.2018 - 03.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Manager

Vital Records Control Inc.
06.2016 - 04.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

No Degree - Child Development

Morehead State University
Morehead, KY
04-2023

Skills

  • HIPAA compliance
  • Patient check-in
  • Patient coordination
  • Office administration
  • Insurance verification
  • Post operative care
  • Scheduling expertise
  • OR time blocking
  • Following up with patients
  • Obtaining authorizations
  • Updating charts
  • EHR systems expertise
  • Calendar management

Timeline

Surgery Coordinator

Baptist Health Medical Center
04.2022 - Current

Call Center Representative

EyeCare Partners
05.2018 - 03.2022

Customer Service Manager

Vital Records Control Inc.
06.2016 - 04.2018

No Degree - Child Development

Morehead State University

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