SOVEIDA MARTINEZ
Bulverde,USA
Summary
Dynamic Medical Assistant with a proven track record at Digestive & Liver Diseases Center, excelling in patient education and vital sign measurement. Recognized for enhancing operational efficiency and fostering patient satisfaction through compassionate care and effective communication. Committed to maintaining compliance standards while streamlining processes for optimal team collaboration.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Digestive & Liver Diseases Center of San Antonio
Live Oak, TX
04.2023 - Current
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Handled general office duties to support administrative staff during peak hours.
- Contacted medical facilities to schedule patients for admission.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Explained treatment procedures and physicians' instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patient examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted back office patient processes to reduce office wait times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported administrative staff by processing payments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
James Avery Artisan Jewelry
Spring Branch, TX
04.2021 - 11.2024
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Recommended, selected and located merchandise based on customer desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Bagged or packaged purchases and wrapped gifts.
- Organized stockroom shelves according to size, color or style.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled returns and exchanges according to company policies.
One to One Tutoring
Beyond Education
San Antonio, TX
08.2020 - 05.2023
- Maintained accurate records of student attendance, grades, test scores.
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Developed and implemented lesson plans to meet the individual needs of students.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Elementary Teacher
North East ISD
San Antonio, TX
08.2005 - 06.2019
- Facilitated classroom management by tasking students, taking attendance and organizing and creating assignment and lecture copies
- Participated in professional development workshops during academic school year and summer
- Delivered instruction to students in all subjects
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity
- Administered and graded class tests to evaluate student progress and comprehension
- Referred to district standards to plan lessons and prepare students to take standardized assessments
- Administered tests and assessed results to evaluate student understanding of material
- Maintained safe, clean, and organized classroom environment
- Involved parents in student education by cultivating strong relationships
- Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals
- Established and communicated clear learning objectives to foster student progress and academic performance
Home Health Care Provider
Caprock Home Health
San Antonio, TX
08.2012 - 04.2019
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Maintained clean and well-organized environment to promote client happiness and safety
- Administered personal care to clients within private home settings and championed patient independence and well-being
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Administered all necessary medications as directed by care plan
- Supervised and supported activities of daily living such as medication administration and personal hygiene
- Worked to improve patient outlook and daily living through compassionate care
Bookseller
Barnes & Noble
San Antonio, TX
11.2017 - 08.2018
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Supported managers with organizing store and showcasing new items in eye-catching displays
- Assisted in ringing up sales at registers and bagging merchandise
- Followed all company policies, rules and procedures to promote company goals and ensure safety
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Education
Bachelor of Arts -
Texas A&M International University
Laredo, TX01.1992
Associate of Arts -
Southwest Texas Junior College
Uvalde, TX01.1988
Skills
- Multimedia instruction
- Test preparation
- Multitasking ability
- Compliance standards
- Classroom management
- Field trips
- Lesson plans
- Professional development
- Critical thinking
- Decision making
- Behavior management
- Computer-aided training
- Data entry
- Interdisciplinary teaching
- Compassionate
- Patient education
- Electronic health records
- Vital sign measurement
- Appointment scheduling
- Insurance verification
- Medical history documentation
- Customer service
- Team collaboration
- Regulatory compliance
- Problem solving
- Interpersonal communication
- Time management
- Office administration
- Electronic medical records
- Willingness to learn
- Vital signs documentation
- Payment processing
- Maintaining confidentiality
- Attention to detail
- Calm and level-headed under duress
- Effective communication
- Trustworthy companion
Languages
Spanish
Native/ Bilingual
Conitued Education
- Continued education with Athena -EMR
- Continued education with Phressia-Check-in process/Administrative system
- Proficient with Tebra-EHR software system
- Proficient with Leading Reach-Healthcare's connected Referral Network
Timeline
Medical Assistant
Digestive & Liver Diseases Center of San Antonio
04.2023 - Current
Sales Associate
James Avery Artisan Jewelry
04.2021 - 11.2024
One to One Tutoring
Beyond Education
08.2020 - 05.2023
Bookseller
Barnes & Noble
11.2017 - 08.2018
Home Health Care Provider
Caprock Home Health
08.2012 - 04.2019
Elementary Teacher
North East ISD
08.2005 - 06.2019
Bachelor of Arts -
Texas A&M International University
Associate of Arts -
Southwest Texas Junior College
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