Soveida Mejia

• Trained and supported team members in operational procedures and customer service skills.
• Assisted in resolving escalated customer issues, showcasing strong problem-solving abilities and adherence to company values.
• Supervised staff and ensured compliance with food and service quality standards.
• Performed effectively in various store roles and provided backup for front-line staff.
• Maintained composure during peak times and assigned tasks to employees to ensure smooth operations.
• Documented inventory levels daily and monthly.
• Provided assistance across all operational areas as needed.

• Provided exceptional customer service while taking and processing orders efficiently.
• Maintained cleanliness and organization in dining and kitchen areas to ensure a safe environment.
• Assisted with food preparation, ensuring adherence to safety and quality standards.
• Collaborated with team members to deliver timely service during peak hours.
• Managed cash register operations, handling transactions accurately and efficiently.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Operated register to process payments and collect cash payment for order totals.
• Greeted customers at drive-thru and took food orders.

• Assisted in organizing merchandise displays to enhance customer experience and maximize sales potential.
• Utilized point-of-sale systems for efficient transaction processing and accurate record-keeping of sales data.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Greeted, serviced, and thanked all customers.
• Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
• Updated signage and price tags to reflect current sales.
• Boosted sales performance through effective merchandising strategies and visually appealing displays.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Operated cash register to facilitate cash transactions.
• Oversaw stock room operations and implemented sensor installation on items priced at $19.99 and above.
• Persuaded customers to enroll in store card programs to enhance loyalty.
• Facilitated detailed inventory count across all store sections to maintain accurate records and optimize inventory management.

Switched to Criminal Justice for a bit. Dropped out for personal reasons.