Sowad Intisar
Norwalk
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Bubbly's Bubble Tea
Norwalk
02.2025 - 01.2026
- Oversaw daily operations to ensure smooth store functionality.
- Managed inventory levels and conducted regular stock audits.
- Implemented promotional strategies to enhance product visibility.
- Resolved customer complaints with effective communication techniques.
- Developed staff schedules to optimize coverage during peak hours.
- Trained and mentored team members on customer service standards.
- Maintained cleanliness and organization of the store environment.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Shift Manager
Popeyes
Norwalk
06.2022 - 02.2025
- Trained new staff on food safety and customer service standards.
- Managed inventory control to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted in implementing promotional campaigns to drive sales growth.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed routine inventory checks on all store products.
Crew Member
Popeyes
Norwalk
07.2020 - 05.2022
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Resolved customer complaints in a professional manner to enhance guest satisfaction.
Education
High School Diploma -
P-tech Norwalk
Norwalk, CT06-2022
Skills
- Inventory management and sales reporting
- Complaint resolution
- Cash handling and expense tracking
- Customer engagement and service
- Retail operations and supply ordering
- Store opening and closing procedures
- Staff training and development
- Bank deposit procedures
Certification
ServSafe Manager
Languages
English
Native/ Bilingual
Bengali
Professional
Timeline
Store Manager
Bubbly's Bubble Tea
02.2025 - 01.2026
Shift Manager
Popeyes
06.2022 - 02.2025
Crew Member
Popeyes
07.2020 - 05.2022
High School Diploma -
P-tech Norwalk