Sowaya Sanon
Queens,NY
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Arrow Security Corp. Expert in incident reporting and conflict de-escalation, demonstrating quick action in emergencies to minimize damage. Skilled in team leadership and fluent in multiple languages, consistently ensuring a secure, welcoming environment for all guests.
Overview
1
1
Certification
Work History
Security Officer
Arrow Security Corp.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Guard
Allied Universal Security Services
04.2024 - 07.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Increased staff compliance with security protocols through effective communication and enforcement.
Fire Guard
City Safe Partners
04.2024 - 06.2024
- Assisted in the development of comprehensive evacuation plans, ensuring the safety of building occupants in case of a fire emergency.
- Used pagers and radio devices to communicate with Number other fire guards.
- Investigated buildings, equipment, procedures and records of accidents to point out safety hazards.
- Improved response times by effectively communicating with fellow Fire Guards during emergency situations.
- Handled emergency fire situations by making appropriate use of fire extinguishers and other dousing methods.
- Promoted open communication within the team through daily briefings on updates or changes in procedures or policies related to fire safety management.
Education
Associate Degree In Journalism And Communication -
Maurice Communication
Haiti12.2018
GED -
College Coeur De Jesus
Haiti06.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Conflict de-escalation
- FLUENT IN LANGUAGE
- Workplace Safety
- Punctuality
- ID Verification
- Alarm systems
- Language Fluency
- Customer Service
- Active Listening
- Team Leadership
Certification
F01, F02, F04.
Languages
French
Native or Bilingual
Spanish
Full Professional
Creole
Native or Bilingual
English
Professional Working
Timeline
Security Guard
Allied Universal Security Services
04.2024 - 07.2024
Fire Guard
City Safe Partners
04.2024 - 06.2024
Security Officer
Arrow Security Corp.
Associate Degree In Journalism And Communication -
Maurice Communication
GED -
College Coeur De Jesus
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