Sowmya Vulli
Buffalo Grove,USA
Summary
Dynamic Transprocessing Associate at Sutherland Global Services, adept in Epic Systems and healthcare revenue cycle management. Enhanced team performance through effective onboarding and training, while ensuring compliance with HIPAA standards. Proven ability to optimize claims processes, achieving significant improvements in billing accuracy and client support. Strong communicator with a focus on quality control.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transprocessing Associate
Sutherland Global Services
Hyderabad, India
12.2019 - 07.2022
- Supported Epic system operations for New York City Health + Hospitals, focusing on healthcare claims adjustments, resolution, and billing accuracy.
- Processed Medicaid and commercial insurance claims for providers such as Medicover, Aetna, and UnitedHealthcare.
- Trained and onboarded new associates on Epic tools and NYC hospital workflows, enhancing team performance and accuracy.
- Reviewed claims status and applied necessary actions to prevent denials and ensure clean claim submissions.
- Maintained HIPAA compliance and quality benchmarks in a semi-voice environment with direct communication responsibilities.
Education
Master of Science - Information Technology Management
Indiana Wesleyan University
Merrillville, Indiana, USA05.2025
Skills
- Epic Systems (Claims & Billing Modules)
- Healthcare Revenue Cycle Management (RCM)
- US Payers: Medicaid, Aetna, UHC, Medicover
- Claims Review & Reimbursement
- Process Optimization & Quality Control
- IT Management & Project Coordination
- Onboarding & Training
- HIPAA Compliance
- MS Excel,Outlook,PowerPoint
- Communication & Client Support (Semi-Voice)
- Epic Client System
- MS Office Suite (Excel, Word, PowerPoint, Outlook)
- Basic SQL & Data Analysis
- Workflow Documentation
- Communication & Collaboration Tools
- Information security
Certification
- HIPAA Compliance Training
- Epic Certification (Planned)
- Healthcare Revenue Cycle Fundamentals
Personal Information
Relocation: Open to Relocate
Accomplishments
- Employee of the Quarter – Recognized at Sutherland Global Services for outstanding claim resolution or training contributions (if applicable).
- Top Performer Award – Acknowledged for exceeding accuracy and efficiency KPIs in healthcare claims processing.
Affiliations
- Epic System Peer Mentor – Guided new hires and peers on navigating the Epic platform effectively.
- Team Lead for Training Sessions – Led multiple onboarding and training sessions for new associates in Epic and NYC hospital processes.
- Capstone Project in ITM Program – Completed a project focused on digital transformation in IT management .
Timeline
Transprocessing Associate
Sutherland Global Services
12.2019 - 07.2022
Master of Science - Information Technology Management
Indiana Wesleyan University
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