Soyeon Im

1. Sales / Business Operations & Supply Chain

• Performed inventory planning, forecasting, and allocation to optimize stock levels and align with sales trends
• Monitored sales performance and inventory trends by customer and channel
• Oversaw PO, order, and inventory status in SAP and internal systems to ensure accuracy and timely fulfillment
• Managed order fulfillment and shipment schedules based on customer POs

2. Product Management

• Planned new products and SKUs based on market trends and key retail/carrier customer needs
• Managed product lineup and assortment planning aligned with new device launches
• Coordinated with HQ Product and Development teams to manage end-to-end product development timelines, including prototypes, samples, fit testing, and product validation

3. Marketing

• Created marketing and product decks that effectively communicated new product launches for customer sell-in presentations
• Planned and executed product marketing campaigns for new launches, including Meta Ads setup and campaign management, while analyzing key performance metrics such as impressions and clicks
• Managed a Shopify-based B2B e-commerce website, including new product listings and the creation and publishing of promotional and product banners
• Supported CES exhibition planning and execution, including category-based product selection and preparation, product and marketing materials, exhibition banners, and branded marketing merchandise

4. Process Automation

• Analyzed operational workflows and defined automation concepts, data structures, calculation logic, UI layouts, and development requirements, collaborating with IT teams on implementation.
  
• Designed Pending Order and Lead Time dashboards using sales and order data, including key metrics, dashboard layouts, and automated calculation rules and formulas
• Designed Stock Check automation workflows, defining required data structures, formulas, and decision criteria
• Designed a Forecasting Module incorporating sales data, inventory levels, sales velocity, and run-out rates, including forecasting logic and data structures

• Managed order processing and fulfillment for offline retail and wholesale accounts across the U.S. and Latin America.
• Utilized GP and SAP to manage invoicing and develop monthly demand forecasts based on historical sales data and trends.
• Maintained ongoing communication with customers and provided invoices, packing slips, and shipment documentation upon order fulfillment.
• Coordinated product returns and credit issuance, resolving discrepancies related to damaged products and incorrect shipments.
• Monitored customer payment schedules and accounts receivable, including check and direct deposit payments.
• Developed and maintained Google Sheets-based reporting tools to track pricing, new SKUs, weekly/monthly sales performance, and real-time inventory levels.
• Coordinated HQ orders with the Logistics team through SAP, ensuring accurate order processing and timely fulfillment.

• Provided academic instruction and reading comprehension support to high school students, strengthening foundational skills and preparing them for advanced coursework.
• Developed exam questions and targeted feedback, identifying areas for improvement and providing individualized explanations to enhance students’ academic performance.