Spany Mburunyeme
Aurora,CO
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Director of Youth and Family Services
Hope In Our City
06.2020 - 06.2022
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Analyzed revenue and program cost data to determine budget priorities.
Member Service Representative
S3 Shared Service Solutions
08.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained and managed customer files and databases.
- Resolved customer issues through thorough dispute investigation.
Sales Support Specialist
Dish Network
12.2017 - 08.2018
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Received and organized vendors samples for use by sales team.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Set and achieved company defined sales goals.
Account Order Support Manager
Keysight Technologies Inc.
11.2016 - 11.2017
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Sales Associate
Xerox
05.2012 - 05.2013
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Organized product demonstrations and trial installations of equipment to promote products.
- Tracked sales data for analysis and forecasting.
- Contributed additional revenue to sales plans through resale opportunities.
- Helped team implement successful sales strategies for complex engineering projects.
Education
Master of Science - Information Systems And Cyber Security
University of Phoenix
Tempe, AZ05.2026
Bachelor of Science - Communications Studies
University of Northern Colorado
Greeley, CO05.2016
Skills
- Client Support
- Support Networks
- Workflow Processes
- Data Imports
- Salesforcecom Development
- Monitoring Data Quality
- Salesforce CRM Experience
- Business and Technical Analysis
- Customer Relationship Management
- Programming Skills
- Software Solutions
- Order Assessments
- Client Requirements
Languages
French
Native or Bilingual
Timeline
Director of Youth and Family Services
Hope In Our City
06.2020 - 06.2022
Member Service Representative
S3 Shared Service Solutions
08.2018 - 05.2019
Sales Support Specialist
Dish Network
12.2017 - 08.2018
Account Order Support Manager
Keysight Technologies Inc.
11.2016 - 11.2017
Sales Associate
Xerox
05.2012 - 05.2013
Master of Science - Information Systems And Cyber Security
University of Phoenix
Bachelor of Science - Communications Studies
University of Northern Colorado
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