Sparkle Shepard
Hyattsville,MD
Summary
An energetic person with outstanding interpersonal skills that encourage collaboration with management and other team members.
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly. Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
12
12
years of professional experience
Work History
Activities Assistant
Asbury Methodist Village
12.2023 - Current
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
Bartender
Asbury Methodist Village
06.2022 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server/Bartender
Buffalo Wild Wings
03.2018 - 01.2022
- Greet, and assist guests in a sports bar environment
- Assist with preparing beverages at the bar
- Upsell appetizers, specialty beverages, and desserts
- Coordinate with kitchen and bar staff to ensure timely and accurate order preparation
- Collect payments and balance transactions with receipts
- Stock service stations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Friday's
06.2016 - 02.2017
- Greet, and assist guests with order selection; regularly follow up to fulfill additional requests
- Upsell appetizers, specialty beverages, and desserts
- Coordinate with kitchen and bar staff to ensure timely and accurate order preparation
- Collect payments and balance transactions with receipts
- Stock service stations.
Server
IHOP
05.2013 - 02.2015
- Greeted and assisted guests by taking food orders and promoting specific menu items and specials
- Responded to inquiries regarding meal preparation and service
- Collected payment; stocked service stations
- Coached new servers regarding menu items, company policies, and procedures.
Retail Associate
Victoria Secret
04.2012 - 10.2012
- Greeted customers as they entered establishment
- Answered customers' questions regarding merchandise
- Assisted customers with purchases by receiving payment
- Processed merchandise returns and exchanges
- Organized, arranged, and restocked merchandise for a neat appearance for the customers.
Education
GED -
Prince George's Community College
Upper Marlboro, MD04.2012
Skills
- Customer Service
- Problem Solving
- Flexibility
- Perform well under pressure
- Friendly and enthusiastic
- Team player
- Program Development
- Enrichment Program Development
- Resident Support
- Documentation Skills
- Group Dynamics
References
Available upon request
Timeline
Activities Assistant
Asbury Methodist Village
12.2023 - Current
Bartender
Asbury Methodist Village
06.2022 - 12.2023
Server/Bartender
Buffalo Wild Wings
03.2018 - 01.2022
Server
Friday's
06.2016 - 02.2017
Server
IHOP
05.2013 - 02.2015
Retail Associate
Victoria Secret
04.2012 - 10.2012
GED -
Prince George's Community College
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