Real estate
Special Paulcin
Sales Enthusiasts
Summary
Proven track record in enhancing customer satisfaction and sales, notably at AT&T Communications, through exceptional relationship building and strategic sales planning. Skilled in multitasking and problem-solving, I excel in fast-paced environments, driving team collaboration and achieving significant revenue growth. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
Porthole
03.2020 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Health Care Aide
Senior Helper
08.2021 - 06.2022
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Representative
AT&T Communications
08.2020 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing strategic sales plans for key accounts.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established strong relationships with clients through effective communication and attentive customer service.
Quick Service Food Server
SUBWAY®Restaurants
01.2016 - 08.2020
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Collaborated with team members to improve overall service speed during peak hours.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
Quick Service Food Server
Dunking' Donuts
01.2016 - 08.2020
- Contributed to increased sales by upselling menu items and promoting special offers.
- Conducted regular inventory checks, optimizing stock levels for consistent product availability.
- Implemented time-saving strategies for more efficient order fulfillment during busy periods.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
Volunteer
Senior Citizens Center
08.2015 - 01.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Education
Bachelor of Arts - Business Administration
South University
Tampa, FL03.2025
Skills
Customer service excellence
Cash Handling
Customer Assistance
Payment Processing
Telecommunications Knowledge
Hospitality specialist
Call center experience
Complaint Handling
Relationship Building
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Interests
Video content creation
Digital Marketing
Networking
Timeline
Health Care Aide
Senior Helper
08.2021 - 06.2022
Sales Representative
AT&T Communications
08.2020 - 08.2021
Bartender
Porthole
03.2020 - Current
Quick Service Food Server
SUBWAY®Restaurants
01.2016 - 08.2020
Quick Service Food Server
Dunking' Donuts
01.2016 - 08.2020
Volunteer
Senior Citizens Center
08.2015 - 01.2016
Bachelor of Arts - Business Administration
South University