Spencer Birkner
Chicago,IL
Summary
Im a Certified Cicerone with a passion for craft beer. I enjoy the way beer connects people and have a lot of experience creating an environment that encourages that. Im self motivated and enjoy learning new skills, i have 10+ years of customer service experience with a good knowledge of how to anticipate customers needs. I have worked in high volume situations while remaining cool calm and collected in a professional manner. I am relocating back to Chicago early May 2026.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
Able Baker Brewing Company
Las Vegas, NV
11.2021 - Current
- Properly guide guests towards a beer they like based on customer preferences and knowledge.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Provided exceptional customer service, fostering repeat patronage and loyalty.
- Trained new staff on drink preparation techniques and bar protocols.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Supervisor/Team Leader/Key Holder
Starbucks
Chicago, IL
11.2013 - Current
- Creating an uplifting work environment for partners and customers
- Anticipating Customers needs
- Making a plan and executing it with ambiguity
- Managing inventory and store orders
- Learning and teaching new skills
- Managing one of the busiest locations in Chicago
- Daily store operations
- Food Service Management Certification
- Manage petty cash in amounts up to [$5,000]
- Build a Loyal Customer Base through high customer satisfaction
Assistant Store Manager
Jimmy John’s Sandwiches
Manteno, Illinois
06.2009 - 06.2013
- Managing Daily Operations
- Staffing and Scheduling
- Managing Inventory and Store Orders
- Opening and Closing the store
- Anticipating Customers needs
- Build loyal clientele through high-level of customer satisfaction
- Cash Handling
Managing a touring band
Touring Musician
Chicago, IL
03.2004 - 06.2012
- Budgeting tour expenses
- Booking shows across the country
- Planning tour routes as well as hotels and funds
- Managing profits
- Placing merchandise orders
- Working with graphic designers for promotional materials and merchandise
Education
High School - Drafting and Music
Homewood Flossmoor High School
Flossmoor, IL06.2006
Skills
- Certified Cicerone
- Customer service
- Management
- Organizational skills
- Customer care
- Sales
Certification
Certified Cicerone®
BASSET
IL Food Handler Card
Languages
English
Timeline
Bartender
Able Baker Brewing Company
11.2021 - Current
Supervisor/Team Leader/Key Holder
Starbucks
11.2013 - Current
Assistant Store Manager
Jimmy John’s Sandwiches
06.2009 - 06.2013
Managing a touring band
Touring Musician
03.2004 - 06.2012
High School - Drafting and Music
Homewood Flossmoor High School