Spencer Cernich

Assists customers in all aspects of customer service needs from simple returns to complex resolutions involving almost all aspects of the store.

Helps train newly hired associates.

Observe and ensure accurate work and customer service being exhibited by other department staff.

Took care of walk up and reservations for customers with kayak rentals and guided tours.

Set up the equipment that would be used by customers and gave brief tutorials for renters on kayaking and map reading.

Led groups of up to twelve on 2.5-3 hour guided eco tours in the waters behind Ft Myers beach, teaching them about the local ecosystem and it's plants and animals.

Guided customers on 4 hour kayak fishing trips in San Carlos Bay.