Spencer Dooley
Wanaque,NJ
Summary
Motivated Leader enthusiastic about creating plans to exceed goals while delivering authentic experiences aligned with our values. A talented trainer and an operationally proactive problem-solver, resourceful in balancing partner, customer, and company needs. Keen on identifying and retaining talent for the next generation of leadership.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Starbucks
Fair Lawn/Ridgewood DTO, NJ
10.2023 - Current
- Assisted SMT in creation and execution of store action plans, store goals, observations, and the validation of various store operations, celebrating when successful and adjusting plans while holding ourselves accountable when failing.
- Led PPV, PPM, P&L discussions, evaluating and delivering needs and results to our portfolio.
- Led PDC and store training sessions to get closer with and set expectations to our partners.
- Created a culture of authenticity and motivation of whats possible in the stores I have supported, across all channels of business.
- Built capabilities in my teams and peers, delivered corrective actions and had tough conversations when necessary, and received great support and feedback when I needed it as well.
- Delivered on commitments and most goals, while exceeding others.
Shift Supervisor
Starbucks
Pompton Lakes/Wyckoff, NJ
02.2017 - Current
- Worked with leadership to identify big opportunities, helping execute plans.
- Position skilled staff in key areas throughout the shift with the play builder tool to optimize role productivity and clarity.
- Train and coach shift managers to ensure consistency and bring partners from an owning to an advising stage.
- Identify talent and recognize accomplishments to keep morale and partner retention high.
Barista
Starbucks
Wyckoff, NJ
09.2015 - 02.2017
- Upheld and honored our brand, providing excellent customer service.
- Trained baristas adding best practices to ensure partner knowledge and comfort.
- Actively sampled food and drinks to grow sales and connection scores, and performed cafe demonstrations with the clover and verismo machines when possible.
Education
High School Diploma -
Glen Rock High School
Glen Rock, NJ06.2007
Some College (No Degree) - Psychology
Ramapo College of New Jersey
Mahwah, NJSkills
- Problem-Solving
- Customer Service
- Critical Thinking
- Decision Making
- Relationship Building
- Team Collaboration and Leadership
- Verbal and Written Communication
- Coaching and Mentoring
Timeline
Assistant Store Manager
Starbucks
10.2023 - Current
Shift Supervisor
Starbucks
02.2017 - Current
Barista
Starbucks
09.2015 - 02.2017
High School Diploma -
Glen Rock High School
Some College (No Degree) - Psychology
Ramapo College of New Jersey