Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Eversole

Zanesville,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Spectrum
08.2021 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Machine Operator

5 B's
01.2021 - 07.2021
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Machine Operator

Avon
03.2016 - 01.2021
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Managed and monitored processes and machine systems by observing readings on control boards.

Machine Operator

Plaskolite
05.2011 - 03.2016
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Managed and monitored processes and machine systems by observing readings on control boards.

Education

High School Diploma -

Maysville High School
Zanesville, OH
05.2010

Skills

  • Customer Relations
  • Retail Sales Customer Service
  • Call Center Operations
  • Critical Thinking
  • Conflict Resolution
  • Microsoft Word

Timeline

Customer Service Representative

Spectrum
08.2021 - 12.2021

Machine Operator

5 B's
01.2021 - 07.2021

Machine Operator

Avon
03.2016 - 01.2021

Machine Operator

Plaskolite
05.2011 - 03.2016

High School Diploma -

Maysville High School
Spencer Eversole