Spencer Fretschel
Saint Francis
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate
J.Crew Factory
11.2024 - Current
- Consistently exceeded credit card sales goals.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
J. Crew Factory
10.2021 - 11.2024
- Supervised day-to-day operations to exceed sales, performance, quality and service goals.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Chemistry Teacher & Coach
Mukwonago High School
01.1990 - 01.2019
- Taught college-bound students the fundamentals of chemistry
- Coordinated Summer Foreign Trips (1992, 1995, 1998)
Education
M.Ed. - Interdisciplinary Studies, Honors Students' Learning
NATIONAL LOUIS UNIVERSITY
01.1995
B.S. BIOLOGICAL SCIENCES - Biology, Chemistry
UW-MILWAULEE
01.1986
B.A. PSYCHOLOGY - Psychology
UW-MILWAUKEE
01.1985
Skills
- Leadership
- Coaching
- Verbal/written communication
- Spanish
- Sales expertise/ Upselling
- Conflict resolution
- Professional demeanor
- Cash handling accuracy
- Client service
Certification
TEACHING LICENSE, 1990, STATE OF WISCONSIN, 1601, Broad Field Science (Grades 7-12), 1610, Chemistry (Grades 7-12), 07/01/15, 06/30/20
Timeline
Sales Associate
J.Crew Factory
11.2024 - Current
Assistant Manager
J. Crew Factory
10.2021 - 11.2024
Chemistry Teacher & Coach
Mukwonago High School
01.1990 - 01.2019
B.S. BIOLOGICAL SCIENCES - Biology, Chemistry
UW-MILWAULEE
B.A. PSYCHOLOGY - Psychology
UW-MILWAUKEE
M.Ed. - Interdisciplinary Studies, Honors Students' Learning
NATIONAL LOUIS UNIVERSITY
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