Spencer Hiatt
West Jordan,UT
Summary
Adept at steering complex sales and IT projects to success, I enhanced client satisfaction and retention at Eye Candy Gear by melding effective communication with strategic brand management. My background spans critical thinking in software support to sales management, achieving a 95% resolution rate in software support at 3M 360 Encompass.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Sales and Project Coordinator
Eye Candy Gear
West Jordan, UT
01.2023 - Current
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Participated in contract negotiations with suppliers or vendors for cost-effective procurement of goods or services related to projects.
- Boosted sales revenue by developing and implementing effective sales strategies for new and existing clients.
- Assisted in the development of annual budgets and forecasts, contributing toward strategic planning efforts for future growth initiatives.
- Increased customer retention through excellent communication and relationship-building skills.
Software Support Engineer
3M 360 Encompass
Sandy, UT
02.2021 - 01.2023
- Expedited issue resolution times with thorough testing and analysis of reported bugs before escalating to the development team.
- Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations.
- Collaborated with content acquisition teams to verify licensing and ownership of digital assets incorporated into 3M 360 and coding software, mitigating liabilities.
- Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding client expectations for service quality and responsiveness.
- Provided initial support on software tickets submitted for 3M 360, maintaining resolution rate of 95%.
Network Systems Engineer
Dental Design Systems
Sandy, UT
03.2015 - 02.2021
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Monitored networks and network devices to resolve technical problems quickly.
- Oversaw development and maintenance of computer systems, server upgrades and operating systems.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Network Engineer
Counter Terrorism and Liability Experts
Clearfield, UT
12.2012 - 03.2015
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
IT Software Support Technician
Avalon Healthcare Solutions
Salt Lake City, UT
10.2009 - 12.2012
- Assisted clients with customized software solutions tailored to their specific business needs.
- Facilitated cross-functional teams in addressing and resolving high-priority software issues impacting business operations.
- Streamlined help desk processes for increased efficiency and improved customer satisfaction.
- Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
- Implemented software updates, ensuring smooth transitions with minimal downtime.
Education
High School Diploma -
Hillcrest High School
Midvale06-2000
Skills
- Analytical Performance Assessment
- Proposal Strategy Development
- Sales Training Implementation
- Effective Communication Skills
- Interpersonal Engagement Skills
- Critical Thinking and Problem Resolution
- Sales Management Experience
- Strategic Brand Management
- Vendor Partnership Oversight
Certification
- Cisco
- Microsoft Share Point Design Certification
- Hughes Satellite Certification
Timeline
Senior Sales and Project Coordinator
Eye Candy Gear
01.2023 - Current
Software Support Engineer
3M 360 Encompass
02.2021 - 01.2023
Network Systems Engineer
Dental Design Systems
03.2015 - 02.2021
Network Engineer
Counter Terrorism and Liability Experts
12.2012 - 03.2015
IT Software Support Technician
Avalon Healthcare Solutions
10.2009 - 12.2012
High School Diploma -
Hillcrest High School