Spencer Higginson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
UltraLux Health
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front of House Team Member
Chick-fil-A Restaurants
10.2020 - 06.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
Supply Inventory Manager & Organizer
Drake's Paint & Supply
05.2020 - 08.2020
- Ensure the cleanliness, organization, and visual appeal of the store area, creating a welcoming environment for customers.
- Expertly stock shelves and displays with a diverse range of high-quality paint products and supplies, maintaining a well-organized and easily navigable product layout.
- Take charge of receiving, inspecting, and efficiently managing incoming shipments of paint and related products, ensuring accuracy and quality control throughout the process.
Education
Bachelor of Science - Economics
Brigham Young University
Provo, UT04.2027
Skills
- Product Knowledge
- Complaint Resolution
- Call Center Experience
- Conflict Resolution
- Critical Thinking
- Problem Resolution
- Live Chat Support
- Customer Service
- Problem-Solving Abilities
- Customer RMA Management
- Store Maintenance
Accomplishments
Eagle Scout, Boy Scouts of America
- Demonstrated leadership skills by successfully planning and executing community service projects.
- Exhibited commitment and perseverance in achieving the highest rank in the Boy Scouts of America, the Eagle Scout.
Timeline
Customer Service Representative
UltraLux Health
10.2023 - Current
Front of House Team Member
Chick-fil-A Restaurants
10.2020 - 06.2021
Supply Inventory Manager & Organizer
Drake's Paint & Supply
05.2020 - 08.2020
Bachelor of Science - Economics
Brigham Young University
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