Spencer Holcomb
Hot Springs Village,AR
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized service technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as valuable team player with expertise in HVAC. Ready to bring eight years of relevant work experience to a new company. Hardworking and passionate job seeker with strong organizational skills eager to secure service technician position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
MrBraz & Associates
03.2021 - 05.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Service Technician
B&B Heating & Air
02.2020 - 05.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Technician
Armor Heating & Cooling
10.2017 - 05.2020
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Lake Hamilton
Pearcy, AR2008
Skills
- Low and High Voltage
- Troubleshooting Abilities
- Hand Tool Knowledge
- Service Reports
- Operating Test Equipment
- Analytical Thinking
- Attention to Detail
- Package and Split Systems
- Work with Minimal Supervision
- Diagnosing Malfunctions
- Equipment Inspection
- Setup and Installation
- Project Estimation and Bidding
- Issue and Problem Resolution
- Safe Chemical Handling
- Diagnosis and Troubleshooting
- HVAC and Refrigeration Systems
- Duct Work
- Preventive Maintenance
- HVAC Systems
Certification
- Licensed Boom/Scissor Lift
- Licensed Telehandler
- Licensed Forklift
- Licensed SkidSteer
- Licensed Mini Excavator
- Driver's License
- Mechanical B License for Arkansas
- EPA Universal
Timeline
Service Technician
MrBraz & Associates
03.2021 - 05.2023
Service Technician
B&B Heating & Air
02.2020 - 05.2021
Service Technician
Armor Heating & Cooling
10.2017 - 05.2020
High School Diploma -
Lake Hamilton
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