Tanner Dechant
Arvada,CO
Summary
Versatile and results-driven Service Technician with a proven track record at Sonny's Carwash Services, adept in installation, repair, and preventive maintenance. Leveraged attention to detail and exceptional customer service skills to enhance operational efficiency and customer satisfaction. Expert in welding and troubleshooting, significantly reducing equipment downtime. Demonstrated leadership as General Manager at GLO Carwash, driving business growth and team performance.
Overview
8
8
years of professional experience
Work History
Service Technician
Sonny's Carwash Services
01.2023 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected equipment to diagnose operational issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Researched and implemented new technologies and equipment.
- Performed detailed welding tasks for diverse projects while adhering to strict quality standards and guidelines.
Service Technician
Take 5 Carwash
04.2022 - 01.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Tested systems, noting issues and completing preventive maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
General Manager
GLO Carwash
02.2017 - 04.2022
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Tested systems, noting issues and completing preventive maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
Arvada West High School
Arvada, CO06-2014
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Welding and fabrication
- High voltage, low voltage, control and signal wire installation and diagnosis/repair
- Water and pump dynamics
- hydraulic dynamics
- Pneumatic controls
- Lockout and tagout procedure
Timeline
Service Technician
Sonny's Carwash Services
01.2023 - Current
Service Technician
Take 5 Carwash
04.2022 - 01.2023
General Manager
GLO Carwash
02.2017 - 04.2022
High School Diploma -
Arvada West High School
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