Spencer Hoskins
Molino,FL
Summary
Accomplished Detail Manager with a proven track record at Auto Depot, enhancing team performance and customer satisfaction through expert training in quality assurance and inventory control. Skilled in shop management and team leadership, consistently delivering superior results by fostering a results-driven work environment.
Overview
25
25
years of professional experience
Work History
Detail Manager
Auto Depot
Pensacola, FL
11.2020 - 05.2024
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Trained detail team to deliver best possible service to customers with quality work.
Automotive Detailer Technician
Bob Tyler Toyota
Pensacola, FL
06.2016 - 11.2020
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient detailing processes.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Assistant Manager
Auto Group
Pensacola, FL
07.2007 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Pipe Layer
Nelson's Underground Utilities
Pensacola, FL
05.1999 - 04.2007
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
- Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
- Sustained positive working relationships with subcontractors, inspectors, and other stakeholders through effective communication skills.
Education
High School Diploma -
West Tallahatchie
Webb, MS05.1981
Skills
- Training and mentoring
- Team Management
- Shop management
- Inventory Control
- Quality Assurance
- Retail Operations
- Partnership Development
- Special instructions understanding
- Manual Dexterity
Timeline
Detail Manager
Auto Depot
11.2020 - 05.2024
Automotive Detailer Technician
Bob Tyler Toyota
06.2016 - 11.2020
Assistant Manager
Auto Group
07.2007 - 06.2016
Pipe Layer
Nelson's Underground Utilities
05.1999 - 04.2007
High School Diploma -
West Tallahatchie