SPENCER JACOB
BALLSTON SPA
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
8
8
years of professional experience
Work History
Agent Pricing & Import Operations
Trans-Border Global Freight Systems
Round Lake
09.2025 - Current
- Managed documentation for customs clearance and compliance processes, making sure air and sea contracts are valid
- Resolved customer inquiries regarding shipment delays and logistics issues, sourcing carriers for the best possible rate
- Communicated with clients to clarify shipping requirements and expectations
- Conducted research on shipping regulations for various countries and regions
- Responded promptly to customer service calls and inquiries from diverse groups of individuals
Business Owner
Long Winter Clothing Company
Waterford
01.2018 - Current
- Developed targeted marketing campaigns, enhancing brand visibility and driving noticeable customer engagement
- Analyzed sales data to identify trends, facilitating informed decision-making and boosting revenue streams
- Managed budgeting and profit strategies meticulously, ensuring consistent financial health and supporting sustainable growth.
- Used feedback to refine product quality, build stronger customer relationships, and ensure timely deliveries
- Implemented inventory management strategies as sole business proprietor
Salesman
Romeo Toyota
Glens Falls
01.2025 - 09.2025
- Fostered strong relationships with customers through personalized service, resulting in increased repeat business and customer loyalty.
- Demonstrated a customer-first approach, actively listening to client needs and addressing concerns to build trust and rapport.
- Partnered with the service department to streamline the sales process, enhancing customer satisfaction and reducing turnaround times.
- Maintained accurate sales records and inventory levels, ensuring compliance with company policies and supporting informed decision-making.
- Ability to develop strong product knowledge
System Operator II
Transportation Management Center (NYS DOT)
Latham
01.2022 - 01.2025
- Monitored real-time traffic data to optimize flow, significantly reducing congestion and enhancing commuter satisfaction
- Notified public of traffic delays, congestion, and accidents through multiple communication channels to keep commuters informed.
- Collaborated with dispatchers to relay information, enhancing operational efficiency.
- Led coordination of group activities and tasks in team environment, ensuring smooth workflow and collaboration.
Education
ASSOCIATES DEGREE - BUSINESS ADMINISTRATION
Hudson Valley Community College
Troy, NY05-2022
Skills
- Product Management
- Supply Chain Management
- Market Analysis
- Sales process optimization
- Data analysis
- Inventory Control
- Contract negotiation expertise
- Customer relationship management
- Pricing Strategy
Volunteer Experience
Head Coach, Clifton Park High School Recreational Basketball, Fostered a positive team culture, enhancing player communication and collaboration, leading to improved on-court performance, Implemented strategic game plans, resulting in noticeable improvements in win-loss records and player confidence, Mentored athletes individually, promoting personal growth and teamwork, which contributed to a stronger team dynamic and morale, Cultivated a fun and engaging practice atmosphere, encouraging player participation and enthusiasm for the game
Timeline
Agent Pricing & Import Operations
Trans-Border Global Freight Systems
09.2025 - Current
Salesman
Romeo Toyota
01.2025 - 09.2025
System Operator II
Transportation Management Center (NYS DOT)
01.2022 - 01.2025
Business Owner
Long Winter Clothing Company
01.2018 - Current
ASSOCIATES DEGREE - BUSINESS ADMINISTRATION
Hudson Valley Community College