Spencer Junious
Ypsilanti,MI
Summary
Experienced manager with a strong background in team leadership, customer service, and daily operations. Skilled in resolving issues, supporting staff, and maintaining quality standards.
Overview
16
16
years of professional experience
Work History
Manager
SVC Cleaners
Ypsilanti, MI
04.2021 - Current
- Assisted in recruitment and hiring qualified candidates to strengthen team capabilities.
- Completed performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored work areas for quality and compliance with completion standards.
- Coordinated daily cleaning schedules for svc cleaners, assigning tasks to optimize workflow.
Administrative Supervisor
Perfection Services
Ypsilanti, Michigan
08.2011 - 03.2021
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Reviewed employee timesheets to ensure accurate recording of hours worked, supporting payroll accuracy.
- Assisted with budget planning by researching vendors and obtaining quotes for necessary products and services, facilitating informed financial decisions.
- Analyzed financial statements to identify areas where cost savings could be achieved.
- Monitored inventory levels of office supplies to maintain adequate stock, preventing disruptions in operations.
Patient Care Representative
Trinity Health
Ann Arbor, Michigan
11.2010 - 01.2013
- Checked in patients and updated visit records.
- Collected copays and explained billing processes.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Scheduled appointments using electronic health record systems.
- Scheduled evaluations and procedures for patients.
- Compiled and maintained medical charts and reports in complex digital databases.
Education
High School Diploma -
Stone School
Ann Arbor, MI07-1995
Associate of Applied Science - Business Administration
Columbia Southern University
Orange Beach, AL09-2026
Skills
- Project management
- Budget management
- Microsoft Excel
- Customer service
- Customer service
- Employee training
- Project management
Timeline
Manager
SVC Cleaners
04.2021 - Current
Administrative Supervisor
Perfection Services
08.2011 - 03.2021
Patient Care Representative
Trinity Health
11.2010 - 01.2013
High School Diploma -
Stone School
Associate of Applied Science - Business Administration
Columbia Southern University