Spencer Korson
Gaylord,MI
Summary
Customer-focused sales and service professional with experience in home security, reservations, and beverage account support. Brings consultative selling, accurate system updates, upselling, and strong follow-through to help customers choose the right solution and keep daily operations running smoothly.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Sales Representative
RNDC
Gaylord, MI
03.2021 - Current
- Managed beverage accounts for Republic National Distributing Company across retail and on-premise customers.
- Built customer relationships through regular route visits and account check-ins.
- Presented wine, spirits, and beer selections to store and bar buyers.
- Processed orders and entered sales details into distributor systems.
- Resolved pricing, delivery, and product concerns with customers and internal teams
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Security Advisor
Defenders Security
Farmington Hills, Michigan
05.2012 - 01.2020
- - Advised homeowners on tailored security solutions, enhancing their understanding of recommended packages.
- Installed security equipment professionally after package approval and completed the required testing.
- Educated customers on system operation and answered questions to support comfort with home protection. - Identified security vulnerabilities and proposed enhanced protection strategies.
- Consulted clients on security procedures for their sites.
Reservation Agent
Treetops Resort
Gaylord, Michigan
12.2012 - 12.2018
- Processed incoming reservation calls, applied upselling techniques to promote premium services. I also contacted customers to advise them of travel conveyance changes and to confirm reservations. I acquired detailed knowledge of services, promotions and events to offer added value to travelers. Informed customers about sales and promotions in a friendly and engaging manner. Offering exceptional customer service to differentiate and promote the company brand. I collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Assisted customers in selecting packages tailored to their individual needs. Generated leads for new sales through proactive telephone and email outreach to customers. I provided backup for other customer service representatives.
- Responded to guest inquiries regarding lodging, golf, and package reservations at Treetops Resort. for Treetops Resort lodging, golf, and package reservations.
- Reserved rooms for guests using the resort's booking systems to ensure a seamless experience., golf, and activity reservations using resort booking systems.
- Verified reservation details, rates, and arrival information with guests to ensure accuracy., rates, and arrival information with guests.
Key Holder
Gamestop
Gaylord, Michigan
05.2007 - 06.2010
- Supervised a team of 3 employees, providing leadership and guidance while promoting new products and driving sales to achieve revenue growth. I accomplished company-defined sales goals during each shift, while resolving customer problems by investigating issues, answering questions and building rapport. I opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product quality, value, and style, enhancing their shopping experience. I marked items for clearance with updated price tags, demonstrating that customers come first by serving them with a sense of urgency. Unloaded trucks, stocked shelves, and assisted customers with merchandise, ensuring clear communication about all product lines and services available.
- Managed opening and closing procedures for the store, ensuring security and preparation for daily operations. the GameStop store using key holder procedures.
- Guided customers in selecting games, consoles, and accessories, providing knowledgeable answers to their inquiries. with games, consoles, accessories, and membership questions.
- Completed sales transactions accurately through the point-of-sale system, ensuring efficient customer service., returns, and trade-ins through point-of-sale system.
Education
High School Diploma -
Gaylord High School/Voc Bldg
Gaylord, Michigan01-2006
Skills
- Superb sales
- Upselling skills
- Closing strategies
- Account management
- Detail-oriented
- Multitasking expertise
- Professional Customer Service
- Effective communication
- Active listening skills
- Phone etiquette
- Sharp problem solver
- MS Office proficient
- Adaptive team player
- Upselling strategies
Certification
Navis Certified Agent
Accomplishments
Winner of annual "Treetops Resort Excellence in Customer Service Award" for 2016
Additional
- I have a strong passion for technology.
- I am always looking for ways to learn and grow.
- I take pride in volunteering at a homeless shelter in my hometown of Gaylord, Michigan.
Timeline
Sales Representative
RNDC
03.2021 - Current
Reservation Agent
Treetops Resort
12.2012 - 12.2018
Security Advisor
Defenders Security
05.2012 - 01.2020
Key Holder
Gamestop
05.2007 - 06.2010
High School Diploma -
Gaylord High School/Voc Bldg