Spencer Lane
Sahuarita,AZ
Summary
Adept at elevating customer experiences, I significantly enhanced service quality and sales at Renewal By Anderson through expert relationship-building and negotiation skills. My tenure at Pub 1922 showcased my ability to thrive in high-volume environments, blending strong multitasking with an engaging personality to ensure operational excellence and team cohesion.
Overview
7
7
years of professional experience
Work History
Bartender
Pub 1922
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Golden Nugget
05.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Marketing Assistant
Renewal By Anderson
10.2020 - 12.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Head Barback
The Bar on Market
01.2018 - 09.2020
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
- Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
- Participated in staff meetings, offering valuable insight on areas of improvement within the team dynamic.
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
Education
High School Diploma - Gender Studies
Jersey Shore Area High School
Jersey Shore06.2014
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Clear and effective communication
Team player attitude
Outgoing Personality
Engaging personality
Timeline
Bartender
Pub 1922
04.2024 - Current
Bartender
Golden Nugget
05.2023 - 03.2024
Marketing Assistant
Renewal By Anderson
10.2020 - 12.2022
Head Barback
The Bar on Market
01.2018 - 09.2020
High School Diploma - Gender Studies
Jersey Shore Area High School
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