Spencer Liles
Colorado Springs,CO
Summary
"Versatile professional with a decade of experience in fine dining service, bartending, education support, tour guiding, and coffee shop management. Adept at excelling in dynamic and customer-focused environments. Proven track record of delivering exceptional service, fostering customer satisfaction, and driving operational success. Skilled project manager and a natural leader with a passion for cultivating lasting connections."
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe & Bar Manager
Tattered Cover Bookstore
06.2022 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw daily coffee shop operations according to company policies.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
First Class Server & Bartender
The Royal Gorge Route Railroad
07.2018 - 06.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Well-Being Director
Destination America- Custom Travel Experiences
08.2021 - 02.2022
- Assisted in Managing tour groups in the Southwest USA by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread.
Content Mastery
Liberty Eylau Independent Texas School District
08.2015 - 08.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Completed Student Teaching
Education
Certification - Tour Management
International Tour Management Institute
Sausalito, CA05.2022
Bachelor of Science - History
Texas A&M University - Texarkana
Texarkana, TX12.2014
High School Diploma -
Maud High School
Maud, TX06.2010
Skills
- Training and Development
- Responsible Alcohol Service
- Bar Management
- Customer Relations
- Health Codes Compliance
- Sales Promotion
- Staff Training
- Classroom Instruction
- Student Engagement
- Tourism Management
- Guest Relations
- Training and Mentoring
- Coffee Expertise
Certification
- Texas/Colorado Teaching License - Grades 4-8 and 7-12
- Tour Guide License
- Tour Director License
Hiking | Camping | Reading | Community
I love the spend time outdoors with my partner and our elderly Boston Terrier, Alexander the Great. I love reading, attending author events and connecting with others in the literary realm. I love building community and spending time with others who make me a better person.
Timeline
Cafe & Bar Manager
Tattered Cover Bookstore
06.2022 - Current
Well-Being Director
Destination America- Custom Travel Experiences
08.2021 - 02.2022
First Class Server & Bartender
The Royal Gorge Route Railroad
07.2018 - 06.2022
Content Mastery
Liberty Eylau Independent Texas School District
08.2015 - 08.2017
Certification - Tour Management
International Tour Management Institute
Bachelor of Science - History
Texas A&M University - Texarkana
High School Diploma -
Maud High School
- Texas/Colorado Teaching License - Grades 4-8 and 7-12
- Tour Guide License
- Tour Director License
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