Tacy Altvater
Aurora,CO
Summary
Highly experienced outgoing customer service associate known for exemplary problem-solving and customer communication skills. Gifted at working with all types of personalities, with an emphasis on active listening, patience, and empathy. Performance history of developing strong collaborative relationships and delivering fulfilling results routinely.
Fully vaccinated against Covid-19 with an additional two boosters received in 2022 and 2023.
Overview
7
7
years of professional experience
Work History
Sales Associate
Tattered Cover at DIA
06.2022 - 06.2023
- Worked at the Tattered Cover Bookstore at Denver International Airport as sales associate, store opener, and merchandiser
- Responsibilities included regularly opening the store on time, assisting customers with inventory by building friendly dialogues and utilizing store inventory systems, being very knowledgeable and passionate about the merchandise, maintaining clean and organized sales floor, receiving and distributing books as well as compiling returns with correct paperwork
- Passion for books and reading thusly the merchandise
- Working with books emphasized these qualities enabling engagement in meaningful conversations with both customers and employees alike
Baker and Line Cook
Einstein Bros. Bagels
02.2018 - 12.2020
- Responsibility of baking large quantities of fresh bagels and various pastries including cherry yogurt pastries, muffins, and cookies
- Prep for all Baking needs as well as maintaining raw ingredients
- Prep needed for the sandwich line including generalized and specialized prep
- Responsible of keeping work area clean and organized as well as keeping all food items properly labeled and dated in accordance to food safety standards
- Maintaining sanitizer buckets and cleaning kitchen machinery
- Worked as a line cook assembling and finalizing orders
- Brewed fresh coffee and made specialized coffee drinks
- Took orders from both the main counter and drive thru
- Accurately handled money including opening and closing cash drawers
- Put away both dry and cold orders in timely fashion
Food Service Worker
Pile High Burgers
06.2017 - 07.2019
- Responsible for food expedition and serving customers their meal including sides and sauces
- Worked in fast paced environment with little work room
- Maintained valuable customer service skills with focus on speed and efficiency
- Greeted customers at counter to fulfill requests and answer questions
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier
Sprouts Farmers Market Inc, Grocery
08.2017 - 09.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Gained organizational skills by maintaining a clean work area by keeping commonly touched areas wiped down and by keeping the end caps well stocked and tidy.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier and Food
Lakeside
06.2016 - 08.2016
- Welcomed guests in, offered informed options of ticket and wristband packages
- Counted out cash drawers at the beginning and end of shift including balancing any discrepancies
- Operated the pizza kitchen cleanly and effectively in accordance to health code standards
- Operated theme park rides safely; effectively communicated safety rules to guests on the ride before operation
- Arrived to work consistently on time
Education
Associate’s degree - Library And Information Sciences
Arapahoe Community College
Denver, CO05.2024
High School Diploma -
East High School
05.2017
Skills
- Worked with customers, register and cash handling experience, and correct food handling experience
- Skilled at creating a genuine environment in which the customer leaves feeling satisfied
- Reliable and punctual, adaptable
- Affective communication skills with both customers and coworkers
- Neatly display and organize merchandise
- Maintain a clean and organized work space
- Safely lift and carry heavy objects up to 50 lbs
- Work on feet for hours at a time
- Valuable experience with training fellow coworkers
- Key inventory/ordering experience in a timely manner
- Up to date with key computer skills (Excel, Word, PowerPoint, etc), keyboard skills
- High-quality, individualized customer experiences on a consistent basis
- Creative eye and passion for customer satisfaction and an enjoyable shopping experience
- Perform well in high pressure situations
- Enthusiasm and passion for the job no matter the task at hand
Reading, Collecting, organizing, and restoring books
My passion in life will always be books. Whenever I have a free moment, I am buried within the pages of a book, whether it be reading it or gluing pages back together, sewing the spines, or taping up covers. I find so much joy within the maintaining process.
Timeline
Sales Associate
Tattered Cover at DIA
06.2022 - 06.2023
Baker and Line Cook
Einstein Bros. Bagels
02.2018 - 12.2020
Cashier
Sprouts Farmers Market Inc, Grocery
08.2017 - 09.2017
Food Service Worker
Pile High Burgers
06.2017 - 07.2019
Cashier and Food
Lakeside
06.2016 - 08.2016
Associate’s degree - Library And Information Sciences
Arapahoe Community College
High School Diploma -
East High School
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