Spencer McGhee
Indianapolis,IN
Summary
Proven leader in operations with a strong background in staff development, P&L management, and strategic planning. Skilled at transforming underperforming locations into top performers, driving operational efficiency and growth. Culture setter and proven team builder.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Director of Operations
Jet's Pizza
Indianapolis, Indiana
10.2024 - Current
- Managed operations of three locations expected to contribute $4 million in yearly revenue.
- Formulated expansion strategy to open two new units annually after successfully launching one unit per year.
- Ensured successful launches of new units by providing management and staffing support.
- Partnered with Aramark generating accounts totaling $3,000 to $8,000 weekly.
- Led discussions to integrate Aramark accounts at various sites.
Regional Manager
Jet's Pizza
Indianapolis, Indiana
05.2022 - Current
- Trained and mentored high-performing management, transforming two underperforming locations into top three performers.
- Developed training programs for new managers, enhancing operational efficiency.
- Oversaw daily operations across multiple locations to ensure consistent service quality.
- Established objectives, policies, and performance standards for all personnel in the region.
- Analyzed sales data to identify trends and adjust business strategies effectively.
- Implemented inventory control systems to minimize waste and optimize supply chain management.
- Cultivated strong partner relationships to drive collaboration and increase profits.
- Facilitated staff meetings for goal communication and resolution of operational challenges.
General Manager
Jet's Pizza
Greenwood, IN
12.2019 - Current
- Coordinated daily operations to ensure compliance with company regulations and support overall business objectives.
- Managed daily business functions, including budgeting and customer service, to optimize resource allocation and customer satisfaction.
- Enhanced inventory management and streamlined supply chain logistics to improve operational efficiency.
- Supervised staffing, training, and performance assessments for team members.
- Addressed customer complaints efficiently to maintain service excellence.
- Facilitated team meetings to discuss operational goals and challenges.
- Fostered teamwork by organizing regular team-building activities.
- Pioneered innovative processes during integration of third-party delivery services.
Education
Some College (No Degree) - Sales Management
Purdue University
West Lafayette, INSkills
- Multimillion-dollar P&L management
- Financial forecasting
- Supply chain optimization
- Cost control
- Business strategy
- Strategic planning and execution
- Operations oversight
- Performance metrics
- Training program development
- Staff development
- Team building
- Leadership development
- Problem solving
- Proficient in Excel
- Business management
Certification
- Serve Safe Certified
Accomplishments
- Jet's Pizza Greenwood top 20 in growth out of 450 Jet's Pizza locations
Timeline
Director of Operations
Jet's Pizza
10.2024 - Current
Regional Manager
Jet's Pizza
05.2022 - Current
General Manager
Jet's Pizza
12.2019 - Current
Some College (No Degree) - Sales Management
Purdue University