Spencer Newark
Lakewood,Ohio
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
1st Choice Roofing
01.2024 - Current
- Manage commercial and residential roofing projects from initial consultation through completion.
- Work directly with property owners, managers, homeowners and insurance representatives to address scope, pricing, and timelines.
- Identify client needs and recommend appropriate solutions based on condition, budget, and long-term goals.
- Build and maintain relationships through consistent communication and follow-up.
- Support business development efforts through referrals and repeat clients.
Senior Mortgage Loan Officer
Mutual Of Omaha Mortgage
04.2023 - 12.2023
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Originated residential mortgage loans while guiding clients through the full lending process.
- Communicated with processing teams, underwriters, and third parties to ensure timely closings.
- Maintained high customer satisfaction by providing clear updates and managing expectations.
- Reviewed applications, identified issues, and worked with underwriting to resolve conditions.
- Education to borrowers on products, long term financial considerations
Mortgage Banker
Rocket Mortgage
09.2020 - 03.2023
- Assisted customers with setting up/completing loan applications and signing up for new services.
- Provided considerations on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Maintained accurate documentation and compliance throughout the loan process to the closing table.
Department Lead
Heinens
10.2013 - 08.2020
- Managed daily operations, and quality control ensuring consistency and efficiency.
- Set up product displays and coordinated promotional efforts.
- Maintained a clean, organized, and customer-focused department.
- Ordering/Invoice Documentation/Inventory Management
Property Management Specialist
Catholic Cemeteries Association
04.2016 - 07.2019
- ensured daily tasks were completed on schedule
- Worked with staff to keep properties presentable and safe
Education
Associate of Arts - Business
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Brunswick High School
Brunswick, OHSkills
- Account management
- Client communication
- Sales and follow-up
- Project coordination
- Mortgage and lending
- Credit and application review
- Documentation and data entry
- Financial analysis
- Problem resolution
Certification
NMLS
Timeline
Account Manager
1st Choice Roofing
01.2024 - Current
Senior Mortgage Loan Officer
Mutual Of Omaha Mortgage
04.2023 - 12.2023
Mortgage Banker
Rocket Mortgage
09.2020 - 03.2023
Property Management Specialist
Catholic Cemeteries Association
04.2016 - 07.2019
Department Lead
Heinens
10.2013 - 08.2020
High School Diploma -
Brunswick High School
Associate of Arts - Business
Cuyahoga Community College