Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Normandin

Fort Collins,CO

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my cash handling and customer service expertise at Harmony Clubhouse to elevate service standards. My collaborative spirit and self-motivation have consistently improved team efficiency and client satisfaction, showcasing my ability to adapt and excel in dynamic environments.

Overview

2
2
years of professional experience

Work History

Golf Shop Attendant

Harmony Clubhouse
Timnath, CO
03.2023 - 11.2024
  • Answered store and merchandise questions and led customers to wanted items.
  • Modeled professional conduct and safety awareness across facility grounds.
  • Educated customers about club fitting services offered at the shop.
  • Greeted customers upon arrival and assisted with selecting golf clubs, balls, apparel, and other accessories.
  • Processed rental returns or merchandise return transactions and issued proper credit.
  • Provided advice to customers on product selection based on individual needs and preferences.
  • Cleaned up after closing time including vacuuming floors and wiping down counters.
  • Processed customer payments quickly and accurately using a point-of-sale system.
  • Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
  • Assisted golf course personnel with daily operations.
  • Attended daily meetings and contributed ideas for improvement.

Tire Technician

Big Deal Wheel & Tire
Fort Collins, CO
12.2023 - 04.2024
  • Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
  • Diagnosed and repaired tire and rim issues.
  • Maintained accurate records of all work performed in accordance with company standards.
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Collaborated with team members to fulfill sales and service requests.
  • Maintained inventory levels of supplies needed for daily operations.
  • Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
  • Performed tire rotations, mounts, and balancing on vehicles.
  • Delivered customer service by answering questions and explaining tire installation process.

Outside Service Attendant

Fort Collins Country Club
Fort Collins, CO
08.2022 - 02.2023
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Conducted routine maintenance on golf carts.
  • Provided an enjoyable experience for guests through friendly customer service interactions.
  • Adhered to all safety regulations when handling chemicals used in cleaning clubs or carts.

Education

Bachelor of Science - Forest & Rangeland Stewardship - Fire Science

Colorado State University
Fort Collins, CO
12-2024

Associate of Arts - Liberal Studies

Saddleback College
Mission Viejo, CA
05-2022

Skills

  • Cash handling experience
  • Environmental education
  • Tour guiding
  • Visitor orientation
  • Customer service expertise
  • Safety awareness
  • Client relationship management
  • Team member collaboration
  • Payment collection
  • Self motivation
  • Safety procedures
  • Eco-friendly practices
  • Reliability
  • Team building
  • Customer engagement
  • Interpretation of Maps
  • First aid and CPR
  • Table bussing
  • Point-of-sale system
  • Beverage preparation
  • Table setting
  • Menu presentation
  • Food running

Timeline

Tire Technician

Big Deal Wheel & Tire
12.2023 - 04.2024

Golf Shop Attendant

Harmony Clubhouse
03.2023 - 11.2024

Outside Service Attendant

Fort Collins Country Club
08.2022 - 02.2023

Bachelor of Science - Forest & Rangeland Stewardship - Fire Science

Colorado State University

Associate of Arts - Liberal Studies

Saddleback College

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Spencer Normandin