SPENCER PATTERSON
Tampa,FL
Summary
Dedicated and versatile professional with extensive experience in hospitality and wellness. Having a solid background in the customer service field, having worked as a Restaurant Manager and Bartender for the last 10 years. Actively working towards a Bachelor of Science in Hospitality Management from Everglades University, and have completed a comprehensive Spa Specialist program at the International Academy, encompassing skin care, massage therapy, and spa training. My skills include exceptional customer service, effective communication, excellent organization skills, leadership, and a strong ability to adapt to diverse situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Miguel's Mexican Seafood & Grille
11.2023 - Current
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times
- Was available to front of house for their needs
- Hired FOH and trained staff to upsell products to increase profit & revenue
- Created bar menus
- Managed end of shift reports
- Provided prompt, accurate, and exceptional service while ensuring that customers did not have to wait long for food, drink, or check out
- Strived for customer satisfaction and fixed issues of they arose
Massage Therapist, Esthetician, Patient Care Coordinator
Primera Plastic Surgery
01.2023 - 11.2023
- Performed 60/90 minute massages based on patients needs
- Performed (IPL) Laser, Microneedling (SkinPen), Microneedlings with PRP, DiamondGlow, Vi Peels, and custom facials
- Ultrasound Facials for surgical patients to reduce scarring
- Lymphatic massage for patients to reduce swelling
- Took patient's blood by iv for PRP microneedling or routine bloodwork
- Discussing health history and current needs with patients
- Completing clerical work at the front desk
- Completing SOAP notes (and other medical notes) in patients' medical files
- Managing communication between patients, their family members, and care providers
- Scheduling appointments
- Educating patients about their health issues
- Medical filing and storingHospitality Experience
Server and Bartender
Miguel's Mexican Seafood and Grille
03.2020 - 10.2023
- Monitored bar inventory
- Mixed and served alcoholic and non-alcoholic drinks
- Upsold drink and food items
- Provided warm hospitality to guests
- Engaged with customers
- Kept the bar clean and organized at all times
- Collected credit card and cash payments
Bartender
Pepe’s Cantina
12.2020 - 02.2022
- Monitored bar inventory
- Mixed and served alcoholic and non-alcoholic drinks
- Upsold drink and food items
- Provided warm hospitality to guests
- Engaged with customers
- Kept the bar clean and organized at all times
- Collected credit card and cash payments
Education
Bachelors of Science - Hospitality Management
Everglades University
Tampa, Florida11.2024
Spa Specialist -
International Academy
Daytona, Florida11.2024
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Guest services
- Listening Skills
- Spa sales
- Food and liquor sales
Certification
- Massage Therapist, MA102298
- Facial Specialist, FB9790961
- Phlebotomist
Timeline
Manager
Miguel's Mexican Seafood & Grille
11.2023 - Current
Massage Therapist, Esthetician, Patient Care Coordinator
Primera Plastic Surgery
01.2023 - 11.2023
Bartender
Pepe’s Cantina
12.2020 - 02.2022
Server and Bartender
Miguel's Mexican Seafood and Grille
03.2020 - 10.2023
Bachelors of Science - Hospitality Management
Everglades University
Spa Specialist -
International Academy
- Massage Therapist, MA102298
- Facial Specialist, FB9790961
- Phlebotomist
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