Spencer Roach
Summary
Reliable leader whose passion lies in the development of processes and the individuals who carry them out. Engaging mentor who achieves results by leveraging data-science and employee-specific motivators. Skilled in Key Performance Indicator analysis and strategy.
Overview
12
12
years of professional experience
Work History
Implementation Consultant III
Paylocity
02.2022 - Current
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of HRIS and payroll trainings.
- Reduced process lags and improved productivity by conducting discovery process with payroll teams.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Completed the 2023 LEAD Program.
- Served six months on the Add-On team during peak season taking on many of the same responsibilities for a large amount of smaller clients.
Team Leader
Paycom
08.2018 - 11.2021
- Escalated point of contact for clients with customer service or system concerns.
- Coach for senior specialists, new specialists, and new team leaders.
- Backup for Supervisor as needed
- Interviewer for Specialist candidates both internal and external.
- Facilitator of project plans and accountability for all parties involved.
- Strategist for individual development plans for all team members.
Paycom Specialist
Paycom
08.2014 - 08.2018
- Managed $3.5 million in revenue of referable, well-trained client base.
- Created and executed project plans to boost system usage and client confidence.
- Relied on system knowledge for direct and creative problem solving.
- Assisted in coaching and training of newer specialists.
- Used prior experience to suggest Best Practices to clients.
- Successfully led client base through four year-ends.
Digital Lead
Barnes and Noble
05.2012 - 08.2014
- Managed Nook sales and digital area to boost product use and awareness.
- Cash handling- balanced cash registers nightly. Ensure store did not take a cash loss.
- Zoned and arranged merchandise to increase visibility and sales.
- Back up Lead for Music, Toys/Games, and Bargain departments. Covered breaks, managed projects, set up future projects.
Education
Bachelor of Arts - Creative Writing
University Of Central Oklahoma
Edmond, OK05.2014
Skills
- Communication: written, verbal
- Process analysis and improvement
- Time Management: multitasking, delegating
- Vision Casting/ Public Speaking
- Data Review: trend-spotting, strategizing
- Team Bonding/ Employee Development
Accomplishments
- Coached five team members into leadership roles.
- 93% client retention as Team Leader from Q4 2018-Q2 2021.
- Sole specialist picked for the first "Traveling Best Practice" group in 2018.
- 100% participation in "Rate the Boss" survey with perfect scores surrounding trust and support.
- First specialist to transition 100% of clients to new payroll platform. As Team Leader, first team to reach 100% migration.
- One of two "Power Users" who review and advise on system updates and developments.
Timeline
Implementation Consultant III
Paylocity
02.2022 - Current
Team Leader
Paycom
08.2018 - 11.2021
Paycom Specialist
Paycom
08.2014 - 08.2018
Digital Lead
Barnes and Noble
05.2012 - 08.2014
Bachelor of Arts - Creative Writing
University Of Central Oklahoma
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