Summary
Overview
Work History
Education
Skills
Custom
Certification
References
Timeline
Generic

Samantha Jordan

Missouri City,TX

Summary

Dynamic Implementation Specialist with extensive experience at ADP MA, excelling in project management and technical support. Proven track record in delivering high-quality client training and achieving productivity goals. Adept at business analysis and fostering strong client relationships, ensuring successful software installations and implementations. Committed to driving results and enhancing client satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Implementation Specialist III

ADP MA
Kansas City
02.2014 - Current
  • Provided highly complex technical support to clients regarding the resolution of complex installation requirements for TLM application(s).
  • Performed thorough analysis of the client’s business needs to ensure that the implementation meets the client’s requirements
  • Coordinate the training of client personnel to ensure proper & effective utilization of the products
  • Delivers key metrics through Stellar quality and productivity
  • Develop project plans & leads project teams, providing direction to team members & ensuring that all milestones are met
  • Achieve regional productivity measurements and quality score standards
  • Maintain a positive and open business relationship with all ADP business partners
  • Provide technical support, training & successfully mentor new TLM Implementation associates
  • Maintain backlog with current / accurate dates and appropriate comments. Advise Manager and Sales (DM & Sales Manager) when accounts delay or are in jeopardy of not starting
  • Provide training to client throughout Implementation process
  • 2009-2014 Implementation Specialist II, ADP MA-Kansas City
  • 2006-2009 Implementation Specialist, ADP MA-Kansas City
  • 2001-2004 Client Account Service II, ADP MA-Kansas City
  • 1997-2001 Customer Service Specialist, ADP MA- Kansas City

Education

Variety of Educational Courses

Kansas City Kansas Community College
Kansas City
01.1986

Skills

  • Project management
  • Technical support
  • Client training
  • Business analysis
  • Implementation planning
  • Software installation
  • Time management
  • Effective communication
  • Conflict resolution
  • Customer support
  • Implementation and configuration
  • Verbal and written communication

Custom

  • HOT Assignments Team
  • Over Start Plan Achieved Several Years Consecutive
  • Escalation Member of Client Calls and Reassignments
  • Top Performer Years Running
  • Part of the CPP Study Group
  • Facilitate Booster/Training for Sales Team
  • Supervisor onsite Training for Houston Location
  • Top Performer of No Starts and Starts
  • Team Mentor

Certification

  • Licensed Real Estate Sales Agent
  • Licensed Notary

References

References available upon request.

Timeline

Implementation Specialist III

ADP MA
02.2014 - Current

Variety of Educational Courses

Kansas City Kansas Community College

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