Luis Gonzalez
13221 Wellington,TX
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. A decade of experience managing, implementing, and enhancing digital solutions. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven with a strong focus on team collaboration, strategic planning, and achieving measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Specialist III
ADP
El Paso, TX
08.2023 - Current
- Led client onboarding processes, ensuring seamless implementation of payroll, time, and HR solutions.
- Collaborated with cross-functional teams to enhance system integration and user experience.
- Developed training materials and conducted sessions for clients on software functionalities.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Provided ongoing support, troubleshooting issues, and improving client satisfaction rates.
- Mentored junior staff on product knowledge and effective client communication strategies.
Operations Manager
HCL Technologies
El Paso, TX
01.2025 - 11.2025
- Ensured client KPIs were met or exceeded from an operations perspective in a call center consumer response environment.
- Implemented strategic initiatives, improving overall productivity and service quality.
- Analyzed performance metrics to identify areas for improvement, driving data-informed decisions throughout operations.
- Developed targeted training for staff, resulting in increased employee engagement and improved performance.
- Provided business analytics for internal stakeholders and clients.
Lead Technical Analyst
C3i Solutions
El Paso, TX
02.2015 - 01.2025
- Helped design, build, and implement solutions from concepts in Salesforce and ePowercenter for Food and Beverage clients.
- Analyzed system performance to identify areas for improvement and optimize functionality.
- Collaborated with cross-functional teams to troubleshoot technical issues and implement solutions.
- Led initiatives to streamline processes and improve service delivery efficiency for consumers.
- Mentored junior analysts, providing guidance on best practices and project methodologies.
- Coordinated with internal and external resources during system implementations or upgrades, ensuring timely completion within project constraints.
Education
High School Diploma -
Bel Air High School
El Paso, TXSkills
- Technical Project Leadership
- Problem Solving
- Data Analytics
- Client relationship management
- Project management
- Data-informed decision making
- Cross-functional collaboration
Certification
Salesforce Certified Administrator (SCA)
Languages
Spanish (Professional Working)
English (Native or Bilingual)
Honors-Awards
Achiever League for Top Performers - HCL
Top Starts MAS West Core - ADP
Top NPS - ADP
Contact
- Gonzallu@outlook.com
- Www.linkedin.com/in/luis-gonzalez-08a9271b5 (LinkedIn)
Timeline
Operations Manager
HCL Technologies
01.2025 - 11.2025
Implementation Specialist III
ADP
08.2023 - Current
Lead Technical Analyst
C3i Solutions
02.2015 - 01.2025
High School Diploma -
Bel Air High School