Spencer Seidensticker
Greenwood ,IN
Summary
Proven customer service expert from 3H Reality, adept in problem-solving and Microsoft Excel, enhanced client satisfaction through customized support strategies. Demonstrated resilience in high-stress situations, achieving increased loyalty and positive feedback. Collaborates effectively, ensuring operational excellence and meticulous attention to detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Assistant/Customer Service Representative
3H Reality
Indianapolis, IN
01.2023 - 10.2024
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
A.S.A.P. Construction and Remodeling
Indianapolis, IN
08.2007 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Operations Clerk
Ozburn-Hessey Logistics LLC
Plainfield, IN
09.2005 - 08.2007
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
G.E.D. - Gender Studies
Northwest High School
Indianapolis, IN06.2005
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
References
- Amie Smith, Teacher 317-410-7948
- Michele Erwin, Retired State Employee 317-403-7261
- Felicia Patton, Home Health Aid 317-566-4637
Timeline
Assistant/Customer Service Representative
3H Reality
01.2023 - 10.2024
Customer Service Representative
A.S.A.P. Construction and Remodeling
08.2007 - 02.2022
Operations Clerk
Ozburn-Hessey Logistics LLC
09.2005 - 08.2007
G.E.D. - Gender Studies
Northwest High School