Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Spencer Shealy

Charleston,SC

Summary

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results. Recognized for exceptional service, securing runner-up for Best Bartender twice and leading to receive Best Restaurant under management. Skilled in leadership and verbal communication, driving engagement and operational excellence.

Overview

7
7
years of professional experience

Work History

General Manager

Tombo Grille
05.2023 - 11.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.

Social Media Coordinator

Tombo Grille
03.2019 - 11.2024
  • Created social media content with consistent content and tone.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.

Bartender

Tombo Grille
09.2017 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Won runner-up for Best Bartender in Columbia Metropolitan Magazine for 2022 and 2023.
  • Featured cocktails in several local magazine and websites.
  • Worked with ownership to create cocktail and wine menus as well as acted as representative of the restaurant for tastings with a number of different wine and liquor distributors.

Education

Bachelor of Science - Sociology

University of South Carolina
Columbia, SC
05-2021

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Vendor relationships
  • Upselling strategies
  • Menu development
  • Verbal and written communication
  • Advertising

Timeline

General Manager

Tombo Grille
05.2023 - 11.2024

Social Media Coordinator

Tombo Grille
03.2019 - 11.2024

Bartender

Tombo Grille
09.2017 - 05.2023

Bachelor of Science - Sociology

University of South Carolina

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Spencer Shealy