Summary
Overview
Work History
Education
Skills
Timeline
Generic

spencer Smith

chicago,IL

Summary

Experienced customer service and operations professional with strengths in POS systems, table service, and order accuracy. Known for strong guest relations, problem solving, and attention to detail across hospitality and technical support roles.

Overview

8
8
years of professional experience

Work History

Benefits Advisor

OneDigital
Chicago, Illinois
02.2025 - 07.2026
  • Analyzed health insurance options for clients and healthcare solutions for seniors
  • Provided tailored healthcare advice to clients
  • Generated 80,000 in profits by optimizing insurance offerings for clients

Bartender

Briney Swine
Chicago, Illinois
06.2024 - 12.2025
  • Prepared mixed craft cocktails and specialty beverages for Briney Swine guests.
  • Restocked spirits, mixers, glassware, and bar supplies to ensure seamless service.
  • Supported server and kitchen staff during peak hours to enhance operational efficiency.
  • Operated POS system to enter sales and complete payment processing.

Front of House Manager

Fish Bar
Chicago, Illinois
02.2024 - 06.2024
  • Managed Fish Bar dining room operations during busy service periods.
  • Coordinated reservations, waitlists, and guest seating for smooth table flow.
  • Monitored point of sale transactions and cash handling accuracy.

IT Technical Support Specialist

Ascend Technology
Chicago, Illinois
12.2019 - 01.2024
  • Resolved hardware, software, and printer issues across desktops, laptops, and peripherals
  • Diagnosed network, VPN, and remote access problems for end users
  • Supported Windows systems, Active Directory accounts, and password resets
  • Provided technical support for Ascend Technology users through service desk tickets

Server/Bartender

Yaya's European Bistro
Little Rock, Arkansas
06.2018 - 11.2019
  • Greeted guests and described European bistro menu selections at Yaya's European Bistro.
  • Suggested wine pairings and specialty drinks for European dining experiences.
  • Delivered entrées and beverages while maintaining attentive table service and timing.
  • Monitored bar inventory and promptly restocked low items before depletion.

Education

Bachelor of Science - Technical Writing

University of Central Arkansas
Conway, AR
05-2016

Bachelor of Science - Marketing

University of Central Arkansas
Conway, AR
05-2016

Skills

  • Healthcare software
  • Client consultation
  • Data analysis
  • Compliance knowledge
  • Client consultation
  • Client engagement
  • Insurance products
  • Problem solving
  • Attention to detail

Timeline

Benefits Advisor

OneDigital
02.2025 - 07.2026

Bartender

Briney Swine
06.2024 - 12.2025

Front of House Manager

Fish Bar
02.2024 - 06.2024

IT Technical Support Specialist

Ascend Technology
12.2019 - 01.2024

Server/Bartender

Yaya's European Bistro
06.2018 - 11.2019

Bachelor of Science - Technical Writing

University of Central Arkansas

Bachelor of Science - Marketing

University of Central Arkansas
spencer Smith