Experienced customer service and operations professional with strengths in POS systems, table service, and order accuracy. Known for strong guest relations, problem solving, and attention to detail across hospitality and technical support roles.
Overview
8
8
years of professional experience
Work History
Benefits Advisor
OneDigital
Chicago, Illinois
02.2025 - 07.2026
Analyzed health insurance options for clients and healthcare solutions for seniors
Provided tailored healthcare advice to clients
Generated 80,000 in profits by optimizing insurance offerings for clients
Bartender
Briney Swine
Chicago, Illinois
06.2024 - 12.2025
Prepared mixed craft cocktails and specialty beverages for Briney Swine guests.
Restocked spirits, mixers, glassware, and bar supplies to ensure seamless service.
Supported server and kitchen staff during peak hours to enhance operational efficiency.
Operated POS system to enter sales and complete payment processing.
Front of House Manager
Fish Bar
Chicago, Illinois
02.2024 - 06.2024
Managed Fish Bar dining room operations during busy service periods.
Coordinated reservations, waitlists, and guest seating for smooth table flow.
Monitored point of sale transactions and cash handling accuracy.
IT Technical Support Specialist
Ascend Technology
Chicago, Illinois
12.2019 - 01.2024
Resolved hardware, software, and printer issues across desktops, laptops, and peripherals
Diagnosed network, VPN, and remote access problems for end users
Supported Windows systems, Active Directory accounts, and password resets
Provided technical support for Ascend Technology users through service desk tickets
Server/Bartender
Yaya's European Bistro
Little Rock, Arkansas
06.2018 - 11.2019
Greeted guests and described European bistro menu selections at Yaya's European Bistro.
Suggested wine pairings and specialty drinks for European dining experiences.
Delivered entrées and beverages while maintaining attentive table service and timing.
Monitored bar inventory and promptly restocked low items before depletion.