Spencer Stewart
Newark,OH
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mark Wahlberg Chevrolet
2022.08 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Mercedes Benz of Easton
2019.08 - 2022.07
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
Automotive Technician
Jack Maxton Chevrolet
2017.03 - 2019.08
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
Automotive Technician
Jeff Wyler Chevrolet
2015.01 - 2017.03
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2016
High School Diploma -
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2016
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Handling Customer Complaints
- Performance Goals
- Client rapport
- Customer Retention
- Repairs Scheduling
- Service Estimates
- Excellent Communication
Timeline
Service Advisor
Mark Wahlberg Chevrolet
2022.08 - Current
Service Advisor
Mercedes Benz of Easton
2019.08 - 2022.07
Automotive Technician
Jack Maxton Chevrolet
2017.03 - 2019.08
Automotive Technician
Jeff Wyler Chevrolet
2015.01 - 2017.03
High School Diploma -
Gahanna Lincoln High School
High School Diploma -
Eastland Fairfield Career And Technical Schools
Similar Profiles
Ryan MohlerRyan Mohler
Car Porter at Mark Wahlberg ChevroletCar Porter at Mark Wahlberg Chevrolet
Andrew CrissAndrew Criss
Body Shop Painter at Mark Wahlberg ChevroletBody Shop Painter at Mark Wahlberg Chevrolet
Lorena LopezLorena Lopez
Finance Assistant, Title Clerck at Mark Wahlberg Chevrolet Of WorthingtonFinance Assistant, Title Clerck at Mark Wahlberg Chevrolet Of Worthington