Spencer Stewart
Newark,OH
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mark Wahlberg Chevrolet
08.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Mercedes Benz of Easton
08.2019 - 07.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
Automotive Technician
Jack Maxton Chevrolet
03.2017 - 08.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
Automotive Technician
Jeff Wyler Chevrolet
01.2015 - 03.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2016
High School Diploma -
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2016
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Handling Customer Complaints
- Performance Goals
- Client rapport
- Customer Retention
- Repairs Scheduling
- Service Estimates
- Excellent Communication
Timeline
Service Advisor
Mark Wahlberg Chevrolet
08.2022 - Current
Service Advisor
Mercedes Benz of Easton
08.2019 - 07.2022
Automotive Technician
Jack Maxton Chevrolet
03.2017 - 08.2019
Automotive Technician
Jeff Wyler Chevrolet
01.2015 - 03.2017
High School Diploma -
Gahanna Lincoln High School
High School Diploma -
Eastland Fairfield Career And Technical Schools
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