Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Stinson

Tempe,AZ

Summary

Committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.

Overview

10
10
years of professional experience

Work History

Marshmallow Training Facilitator

IntouchCX
03.2023 - Current
  • Documented class attendance and participation and provided feedback to management.
  • Identified areas in need of improvement and implemented solutions.
  • Administered assessments before, during and after courses.
  • Worked with central management to identify, plan, align, and address training needs.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.

Marshmallow Advisor

IntouchCX
12.2022 - 03.2023
  • Anticipated responses and prepared clear and articulate answers.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Planned, developed and implemented strategies to convey information with key decision makers.

WordPress Live Rep.

Endurance International
06.2019 - 11.2022
  • Onboarded new employees with training and new hire documentation.
  • Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
  • Engaged with customers to plan, optimize and repair site issues and queries, in particular, based on WordPress technology.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Freight Distributor

Office Depot
10.2018 - 06.2019
  • Responsibilities Guiding and assisting consumers on purchases. Informing customers of new and ongoing deals. Developing fruitful relationships with new customers. Ensuring better methods for proper sales.

Tech Support Representative

Concentrix
04.2017 - 10.2018
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Assistant Manager

Little Caesars
06.2014 - 03.2017
  • Started as cashier, and was promoted to Assistant manager less than a year.
  • Responsibilities Managing and accounting for the profits made. Developing team leadership skills. Boosting company morale.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ

Skills

  • Technical Support
  • Active Listening
  • Planning and Coordination
  • Microsoft Office
  • Course Planning
  • Public Speaking
  • Time Management
  • New Hire Training
  • Photography
  • Photoshop
  • Google Suite
  • Financial Mathematics
  • Merchandising expertise
  • Relationship building
  • Client service
  • Communication skills
  • Consulting
  • Up-selling
  • Strategic Selling
  • Mentoring
  • Quick learner
  • Website optimization
  • Web development projects

Timeline

Marshmallow Training Facilitator

IntouchCX
03.2023 - Current

Marshmallow Advisor

IntouchCX
12.2022 - 03.2023

WordPress Live Rep.

Endurance International
06.2019 - 11.2022

Freight Distributor

Office Depot
10.2018 - 06.2019

Tech Support Representative

Concentrix
04.2017 - 10.2018

Assistant Manager

Little Caesars
06.2014 - 03.2017

High School Diploma -

Marcos De Niza High School

Similar Profiles

CREATE PROFILE
Spencer Stinson