VICTOR GUZMAN
Minneola,US
Summary
Highly motivated and versatile worker with a strong determination to achieve goals. Over seven years of experience engaging with diverse individuals in various work settings, resulting in a wide range of skills and valuable expertise. Embracing challenges is truly enjoyable, and as someone that enjoys such I am grateful for opportunities to expand knowledge and learn. Dedication to becoming the most valued employee each day is a guaranteed when I'm at work.
Thank you for considering qualifications.
Overview
7
7
years of professional experience
Work History
Training Facilitator
Conduent
03.2022 - 01.2023
- Established appropriate instructional materials and training outlines for management-level use
- Taught several classes, activities and workshops per month
- Provided real time feedback and constructive criticisms to newer employees
Supervisor
Conduent
01.2022 - 01.2023
- Complied with company policies, objectives and communication goals
- Reviewed completed work to verify consistency, quality and conformance
- Coached staff members to develop long-term career goals
- Provided ongoing training to address staff needs
Customer Interaction Review Specialist
Conduent
01.2022 - 01.2023
- Collected, tracked and evaluated current business and market trend data
- Researched into various behaviors that could contribute to an employee not living up to their full potential
- Assessed employees through observation and interviews to determine strengths and weaknesses in work performance, methods and team functions
Technical Support Specialist
Conduent
08.2021 - 01.2023
- Handled technical support issues by providing guidance or escalating for advanced support
- Updated and processed transactional information and equipment service/replacement
- Constantly increased technical knowledge by reading tools and articles to keep up with a constantly updating and everchanging technologies
Cashier/Monitor/Maintenance
Sky Zone Clermont
06.2016 - 03.2020
- At Sky Zone Clermont, a monitor is responsible for effectively communicating rules and regulations to guests as well as making their experience as positive/satisfying as possible while still enforcing said rules
- Experience concisely communicate pricing for company programs, packages, and products
- Worked with money in a fast paced environment during check ins
- Call Center experience
- Facility Deep Cleaning and Equipment inventory/upkeep
- Experience with Mechanical and Electrical tools to find cost efficient and creative solutions to maintain Facility upkeep
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05.2018
Skills
- Customer service
- Finance
- Mentoring
- Technical support
- Teaching
- Data entry
- Computer skills
- Communication skills
- Phone etiquette
- Organizational skills
Timeline
Training Facilitator
Conduent
03.2022 - 01.2023
Supervisor
Conduent
01.2022 - 01.2023
Customer Interaction Review Specialist
Conduent
01.2022 - 01.2023
Technical Support Specialist
Conduent
08.2021 - 01.2023
Cashier/Monitor/Maintenance
Sky Zone Clermont
06.2016 - 03.2020
High School Diploma -
Lake Minneola High School
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