Vanessa Calles
Minneola
Summary
Dynamic server with extensive experience at Cantina Mexican Kitchen, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in order delivery practices and beverage preparation, fostering strong relationships with guests and optimizing dining crew workflow for increased referrals.
Motivated serving with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Motivated served with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Cantinas Mexican Kitchen
09.2022 - 03.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Ay Jalisco Restaurant
09.2018 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
El Rey De La Papa Y La Paisa
09.2016 - 11.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Education
URBE
VenezuelaSkills
- Order delivery practices
- Hostess support
- Table resetting
- Team member support
- Beverage preparation
- Dining customer service
- Liquor, wine, and food service
- Sales techniques
- Positive and professional
- Food sales and promotion
- Dining crew workflow optimization
- Guest seating
- Supply restocking
- High volume dining
- Customer service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Server
Cantinas Mexican Kitchen
09.2022 - 03.2025
Server
Ay Jalisco Restaurant
09.2018 - 08.2022
Server
El Rey De La Papa Y La Paisa
09.2016 - 11.2019
URBE
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