Spencer Sugg
Tempe,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Lessen Inc
Scottsdale, AZ
2023.05 - 2023.12
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using NetSuite.
Accounts Receivable Lead
Updike Distribution Logistics
Phoenix, AZ
01.2023 - 05.2023
- Fast paced full cycle accounts receivable team lead responsible for a team of seven
- Enforce matrix standards to include: performance, attendance, and accuracy
- Bill out customer loads and collect on payment
- Maintain accurate records using advanced excel skills
- Collect on past due payments
- Collaborate with other departments to maintain fast paced business flow.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
Accounts Receivable / Verification Specialist
Carvana
Tempe, AZ
10.2021 - 01.2023
- Assist customers in underwriting process
- Use tools and strategy to analyze documents to ensure accuracy
- Practice superior customer service skills to make the purchase process smooth and accurate
- Communicate with customers via email, phone, and text message
- Practice de-escalation
- Use several computer based systems to analyze documents and credit risk
- Fast paced cash applications environment
- Deposit 500+ checks per day
- Reconcile excel documents using advanced excel skills
- Maintain a close eye for detail when verifying checks, customer accounts, and deposits
- Assist other departments in new operations and to reconcile customer accounts.
Travelers assistance
Cruise America, Inc.
Mesa, AZ
04.2021 - 09.2021
- Answer incoming phone calls from rental customers who need assistance with their rental RV
- Help customer troubleshoot through any and all questions/issues they are having
- Dispatch roadside assistance to customers in emergency situations
- Arrange repair appointments for customers on the road
- Disburse payments for services and reconcile receipts with internal purchase orders for those services
- De-escalate customers on rental
- Stay up to date and consistent with all RV knowledge and any new makes and models going out on the road.
Computer Lab Manager
LAKE HAVASU UNIFIED SCHOOL DISTRICT
Lake Havasu City, AZ
11.2020 - 04.2021
- Acquaint staff and students with the proper care and use of the computers and associated software programs
- Supervise/monitor students in the computer lab as directed
- Plan activities to maintain a fun, enriching student environment
- Voluntarily teach students different components of hardware and software along with typing
- Maintain student enrollment database(s) for networked/lab software applications
- Provide initial response (troubleshoot and repair), in a timely manner, for computer, computer accessories and connectivity issues reported by the staff
- Perform routine maintenance on all machines
- Collaborate with other departments on day to day issues and concerns
- Maintain accurate device inventory schoolwide.
Manager
Furry Friends Inc
08.2017 - 10.2020
- Courteously greet customers and efficiently process transactions within a busy, fast-paced retail environment
- Operate cash register, scanners, and computers to itemize and total customer purchases, collect payments and make change for cash transactions
- Reconcile daily cash flow
- Assist with store stocking, setting up floor-sets, and opening/closing procedures
- Maintain store presentability
- Perform accounts receivable/payable duties
- Lead a team of seven through retail functions and practices to include training with emphasis in sales, product knowledge, and superior customer service.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
Member Service Representative
Ent Credit Union
07.2018 - 07.2019
- Responsible for providing high-standard, professional level service to members of the credit union
- Maintain accurate knowledge of credit union products and procedures
- Maintain a clean and organized work space in a fast paced environment
- Engage with the computerized systems to service member accounts to include opening accounts, withdrawals and deposits, loan payment, and member information changes while providing one of a kind customer service skills.
Education
High School Diploma -
Pine Creek High School
Skills
- Collections Expertise
- Billing Automation
- Account Reconciliation
- Account Analysis
- Deposit Verification
- Complaint Resolution
- Data Entry and 10-Key
- Proactive and Self-Motivated
- Microsoft Office
- Accounts Receivable
- Collections expertise
- Report reviewing
- Billing and collections
- Account updating
- Transaction processing
- Statement preparation
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
Affiliations
- CASA (Court Appointed Special Advocate) for kids in foster care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Accounts Receivable Specialist
Lessen Inc
2023.05 - 2023.12
Accounts Receivable Lead
Updike Distribution Logistics
01.2023 - 05.2023
Accounts Receivable / Verification Specialist
Carvana
10.2021 - 01.2023
Travelers assistance
Cruise America, Inc.
04.2021 - 09.2021
Computer Lab Manager
LAKE HAVASU UNIFIED SCHOOL DISTRICT
11.2020 - 04.2021
Member Service Representative
Ent Credit Union
07.2018 - 07.2019
Manager
Furry Friends Inc
08.2017 - 10.2020
High School Diploma -
Pine Creek High School
Similar Profiles
PRECIOUS PETERSONPRECIOUS PETERSON
Vendor Sourcing Specialist at Lessen INCVendor Sourcing Specialist at Lessen INC
Semaj MoonSemaj Moon
Vendor Relationship Manager at Lessen IncVendor Relationship Manager at Lessen Inc
Clarence ColeClarence Cole
Project Manager at Lessen IncProject Manager at Lessen Inc
Happyness BahatiHappyness Bahati
Team Member at Crumbl CookiesTeam Member at Crumbl Cookies
Lara StewartLara Stewart
Program Assistant at Guthrie Mainstream ServicesProgram Assistant at Guthrie Mainstream Services